VII Guest Services

TEA Units of Study: TEKS "Knowledge and skills" subsections covered:

A. Service strategies B. Emerging technologies

  • (12) The student understands the knowledge and skills required for careers in the hotel management industry.
    • (A) develop job-specific technical vocabulary
    • (B) explain procedures to meet guest needs, including guest registration, rate assignment, room assignment, and determination of payment methods
    • (C) determine the functions of meeting and event planning
    • (D) evaluate current and emerging technologies to improve guest services
    • (E) understand the importance of check-out procedures to ensure guest satisfaction and verify settlement of account

Resources:

  • Hospitality Services, High School Curriculum Caddy, CEV Multimedia, Ltd., 2004
  • Hospitality Services Curriculum Guide, Reference Book, Student Activity, and Tests, Curriculum Center for FCS, 2003
  • Hospitality Services: Food and Lodging, Goodheart-Willcox Company, 2004
  • Reynolds, Johnny Sue. Hospitality Services Food & Lodging. Second. Tinley Park, Illinois: The Goodheart-Willcox Company, Inc., 2010. Print.
  • American Hotel & Lodging Educational Institute http://www.ahlei.org
  • Free iPad Apps
    Expedia Hotels – Book Your Hotel Rooms
    Find a room anywhere in the world
    TEKS 7C, D, 8E, 12D

Related Resources for Classrooms

W-4 (2015)

W-4

Complete Form W-4 so that your employer can withhold the correct federal income tax from your pay. Consider completing a new Form W-4 each year and when your personal or financial situation changes.