IV Guest Services

TEA Units of Study: TEKS "Knowledge and skills" subsections covered:

A. Check in procedures

  • (11) The student understands the knowledge and skills required for careers in the hotel management industry.
    • (B) explain technical procedures needed to meet guest needs such as registration, rate assignment, room assignment, and determination of payment methods

B. Current technologies

  • (11) The student understands the knowledge and skills required for careers in the hotel management industry.
    • (D) evaluate current and emerging technologies to improve guest services
    • (E) determine the correct procedures for check-out, bill payment, and settlement of accounts to ensure guest satisfaction

Resources:

  • Hospitality Services: Food and Lodging, Goodheart-Willcox Company, 2004.
  • Reynolds, J. (2010). Hospitality services food & lodging. (Second ed.). Tinley Park, Illinois: Glenco, McGraw-Hill.
  • American Hotel & Lodging Educational Institute http://www.ahlei.org
  • Hospitality Educators Association of Texas http://www.heat-wave.org
  • Hospitality Net http://www.hospitalitynet.org

Related Resources for Classrooms

W-4 (2015)

W-4

Complete Form W-4 so that your employer can withhold the correct federal income tax from your pay. Consider completing a new Form W-4 each year and when your personal or financial situation changes.