Infographic: How Technology is Changing in the Hospitality Industry – SIRDC Lesson: Take a Byte: Technology in the Hospitality Industry
Get a unique view into travel trends and preferences of leisure and business travelers around the world.
Infographic – Ten Things Your Customers Wish You Knew About Them – SIRDC Lesson: Hospitality Services: Professional Customer Service and Vocabulary Skills
What does it take to deliver outstanding and above and beyond customer service? The simple answer we’ve found: An incredible understanding of how your customers think. Spending lots of time with your users and...
TEDTalk – Chip Conley: Measuring what makes life worthwhile – SIRDC Lesson: Take a Byte: Technology in the Hospitality Industry
When the dotcom bubble burst, hotelier Chip Conley went in search of a business model based on happiness. In an old friendship with an employee and in the wisdom of a Buddhist king, he...
Award-winning food and travel writer Lavinia Spalding encourages listeners to become travel writers, and speaks about how sharing travel stories can contribute to global understanding and change.
As we expect more from technology, do we expect less from each other? Sherry Turkle studies how our devices and online personas are redefining human connection and communication — and asks us to think...
The attachment contains ten science problems that have been specifically written for this course.
TED Talk: TEDxEast – Thomas Keller – The reach of a restaurant – SIRDC Lesson: Dining Experiences in Hospitality
Complete Form W-4 so that your employer can withhold the correct federal income tax from your pay. Consider completing a new Form W-4 each year and when your personal or financial situation changes.
TED Talk – What’s next in service for the hospitality industry, a culture of care: Jan Smith at TEDxTemecula – SIRDC lesson: Be Our Guest! Customer Service Skills
Did you ever wonder why some service workers over or under perform? Jan Smith shares the relevancy of how a Culture of Care can positively affect both the employee and the customer in the...
TED Talk – William Ury: The walk from “no” to “yes” – SIRDC lesson: Let’s Work it Out – Applying Conflict Resolution Skills
William Ury, author of "Getting to Yes," offers an elegant, simple (but not easy) way to create agreement in even the most difficult situations — from family conflict to, perhaps, the Middle East.