VI Customer Service

TEA Units of Study: TEKS "Knowledge and skills" subsections covered:

A. Communication B. Customer product C. Customer service D. Dining experience

  • (10) The student demonstrates research skills applicable to the hospitality and tourism industry.
    • (A) develop technical vocabulary to enhance customer service
  • (11) The student understands the importance of customer service.
    • (A) determine ways to provide quality customer service
    • (B) analyze how guests are affected by employee attitude, appearance, and actions
    • (C) plan a cost effective trip or itinerary to meet customer needs
    • (D) examine different types of food service
  • (10) The student demonstrates research skills applicable to the hospitality and tourism industry.
    • (B) use travel information to design a customized product for travelers
    • (C) examine elements of a dining experience expected to satisfy guests at varied facilities such as a boardwalk vendor, cruise ship, chain restaurant, and five-star dining facility
    • (D) identify local and regional tourism issues
  • (2) The student uses verbal and nonverbal communication to provide a positive experience for guests and employees.
    • (A) develop and analyze formal and informal presentations
    • (B) practice customer service skills
  • (7) The student demonstrates leadership, citizenship, and teamwork skills required for success.
    • (D) determine leadership and teamwork qualities in creating a pleasant working atmosphere

Resources:

  • Hospitality Services, High School Curriculum Caddy, CEV Multimedia, Ltd., 2004
  • Hospitality Services Curriculum Guide, Student Activity, and Tests, Curriculum Center for FCS, 2003 – Ch. 21
  • Hospitality Services: Food and Lodging, Goodheart-Wilcox Company, 2004 – Ch. 2
  • Hospitality Services Reference Book, Student Activity, and Tests, Curriculum Center for FCS, 2003 – Ch. 21
  • Reynolds, J.S. (2010) Hospitality Services Food & Lodging. Tinley Park IL: The Goodheart-Willcox Company
  • Modern Marvels
    History of Food Trucks
    Food trucks have been serving up quick, cheap food since the days of cattle drives in the American West.
    http://www.history.com/shows/modern-marvels/videos/history-of-food-trucks
  • Modern Marvels
    Food Truck Tech
    Designing the average food truck kitchen requires specialized engineering.
    http://www.history.com/shows/modern-marvels/videos/food-truck-tech

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