Infographic – What is Good Customer Service? – SIRDC Lesson: Business Planning Procedures, Equipment and Technology
Infographic – The State of Customer Service in a Consumer Driven Market – SIRDC Lesson: Technology Skills and the Workplace
60% of consumers said they will often pay more for a better experience. Happy customers who get their issue resolved tell about four to six people about their experience. View this Infographic below to...
Infographic – State of Business Ethics in the United States – SIRDC Lesson: A Look at Workplace Ethics in Human Services
According to the data in the infographic, most reports of employee misconduct include more than one “violation.” Misuse of company time ranks in the top spot with 33% of reports citing it, followed by...
TEDTalk – Dan Cobley: What physics taught me about marketing – SIRDC Lesson: Business Planning Procedures, Equipment and Technology
Physics and marketing don’t seem to have much in common, but Dan Cobley is passionate about both. He brings these unlikely bedfellows together using Newton’s second law, Heisenberg’s uncertainty principle, the scientific method and...
TEDTalk – Andy Yen: Think your email’s private? Think again – SIRDC Lesson: Technology Skills and the Workplace
Sending an email message is like sending a postcard, says scientist Andy Yen in this thought-provoking talk: Anyone can read it. Yet encryption, the technology that protects the privacy of email communication, does exist....
TEDTalk – Bill Gross: The single biggest reason why startups succeed – SIRDC Lesson: A Look at Workplace Ethics in the Human Services Industry
Bill Gross has founded a lot of startups, and incubated many others — and he got curious about why some succeeded and others failed. So he gathered data from hundreds of companies, his own...
TEDTalk – Philip Evans: How data will transform business – SIRDC Lesson: Business Economics in the Human Services Industry
What does the future of business look like? In an informative talk, Philip Evans gives a quick primer on two long-standing theories in strategy — and explains why he thinks they are essentially invalid.
Infographic: How Your Organization Can Leverage LinkedIn – SIRDC Lesson: Professional and Industrial Organizations in Human Services
LinkedIn Audience in the U.S. A Look at the World’s Largest Professional Network.
Infographic: Ten Reasons Why You Need Office Ergonomics – SIRDC Lesson: A Safe and Welcoming Environment for All
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