Working Together: Hotel Departments

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  • Lesson Identification and TEKS Addressed

    Cluster : Hospitality and Tourism

    Course : Hotel Management

  • TEKS Student Expectations

    • (1) The student gains academic knowledge and skills required to pursue the full range of career and postsecondary education opportunities within the hotel industry. The student is expected to:
      • (A) organize oral and written information
      • (B) compose a variety of written documents such as agendas, thank you letters, presentations, and advertisements
    • (2) The student uses verbal and nonverbal communication skills to create, express, and interpret information for providing a positive experience for guests and employees. The student is expected to:
      • (A) develop, deliver and critique presentations
      • (G) follow directions and procedures independently
    • (5) The student develops principles in time management, decision making, effective communication, and prioritizing. The student is expected to:
      • (A) apply effective practices for managing time and energy
      • (C) analyze various steps in the decision-making process
    • (7) The student understands roles within teams, work units, departments, organizations, and the larger environment of the hotel industry. The student is expected to:
      • (A) distinguish among the duties and responsibilities within each department
      • (B) implement quality-control standards and practices
    • (8) The student uses information technology tools specific to hotel management to access, manage, integrate, and create information. The student is expected to:
      • (E) evaluate Internet resources for industry information
    • (9) The student uses leadership and teamwork skills in collaborating with others to accomplish organizational goals and objectives. The student is expected to:
      • (A) apply team-building skills
      • (B) apply decision-making and problem-solving skills
      • (C) apply leadership and teamwork qualities in creating a pleasant work atmosphere
      • (D) participate in community leadership and teamwork opportunities to enhance professional skills
    • (12) The student understands the knowledge and skills required for careers in the hotel management industry. The student is expected to:
      • (A) develop job-specific technical vocabulary
  • Basic Direct Teach Lesson

    Instructional Objectives

    Students will:

    • identify and analyze the 10 departments in hotel properties
    • explain the roles and responsibilities of each department within a hotel business
    • describe the role of foodservices in hotel properties
    • develop job specific technical vocabulary
  • Rationale

    Script:

    This lesson will focus on the ten departments within hotel properties and the differences between them. This information will allow you to identify career opportunities that most interest you in the industry. Knowing the differences in the departments will also enable you to have a better understanding of the hotel industry and how businesses achieve success. Understanding the variety of departments will also enable you to confidently converse with hospitality industry professionals.

  • Duration of Lesson

    Five 45 minute class periods

  • Word Wall

    Concierge: A hotel staff member who helps guests make arrangements, such as dinner reservations; also advises guests on what to do and see in the area

    Continental Breakfast: A morning meal that includes coffee, juices, and pastries. An upscale continental breakfast might also include hot and cold cereal with milk and yogurt

    Continental Meal Plan: A room rate that includes a continental breakfast only

    European Meal Plan: No meals included with the room rate

    Full American Meal Plan: A room rate that includes three meals per day

    Meal Plan: A room rate that includes meals

    Modified American Meal Plan: A room rate that includes two meals per day

    Telecommunications: For this lesson it means the telephone system and the computer software that runs it

    Note: Many other terms on the slide presentation can be identified. Encourage students to include the definition in the assignment.

  • Materials/Specialized Equipment Needed

    Equipment:

    • computer with projector for PowerPoint™ presentation
    • computers with Internet access (Be sure to follow district guidelines)
    • presenter/remote

    Materials:

    • accounting books
    • fire extinguisher
    • hotel bell
    • hotel brochures
    • linens
    • robe (white)
    • room service plating
    • pillows
    • security radio

    Supplies:

    • colored paper
    • dry erase markers
    • rulers
    • tape

    • copies of handouts (see All Lesson Attachments tab)

  • Anticipatory Set

    Before class begins:

    Note to teacher:
    Become familiar with How To Make a Six Panel Overlap for instructions to create 3D organizers and make at least one example to show the students.

    • How to Make a Six Panel Overlap
      Students can use this manipulative as a sequential description of a topic or to show connection between a central idea, concept or process.
      http://youtu.be/UILX5mMhXyA

    Display as many materials as you have available in the front of the classroom so that students see them as they enter (see Materials or Specialized Equipment Needed tab).

    —-
    Begin the lesson by asking students the following questions:

    • Have you stayed in a hotel?
    • Did you enjoy your stay?
    • Did you take advantage of all the amenities?
    • Did you notice the different people who worked there?
    • What departments do you think they work with?

    Divide the class into subgroups of three to four students. Instruct each group to brainstorm and create a list of departments or responsibilities for a typical hotel. Have a representative from each group report their list and write it on the white board/chart paper to make a combined list from all groups.

    You will refer to this list throughout the lesson.

  • Direct Instruction with Special Education Modifications/Accommodations

    Review lesson objectives, terms and definitions.

    Distribute handout Working Together: Hotel Departments Guided Notes (see All Lesson Attachments tab). Students will be expected to take notes while viewing the slide presentation.

    Introduce PowerPoint™ Working Together: Hotel Departments (see All Lesson Attachments tab) and begin discussion with students. During the discussion refer back to the list of departments and responsibilities created during the Anticipatory Set. Allow students to point out correct answers. Allow for questions and answers to check for understanding.

    Option: Announce to students that there will be a quiz at the end of the lesson.

    Individualized Education Plan (IEP) for all special education students must be followed. Examples of accommodations may include, but are not limited to:

    • highlight materials for emphasis
    • provide students with vocabulary list with definitions prior to lesson
    • work with a peer tutor
    • use study guides

  • Guided Practice with Special Education Modifications/Accommodations

    Distribute handout Hotel Department Job Titles (see All Lesson Attachments tab). Guide students through a discussion of possible job titles for each function.
    Many job titles are listed in the Presentation Notes – Working Together: Hotel Departments.

    Throughout the discussion ask questions such as:

    • Which of these jobs do think you would like best?
    • Which of these jobs is most interesting?
    • What type of person would be suitable for that job?
    • What type of education do you think it would take for that job?

    Individualized Education Plan (IEP) for all special education students must be followed. Examples of accommodations may include, but are not limited to:

    • work with a peer tutor
    • extended time for assignment
    • provide printed instructions for assignment

  • Independent Practice/Laboratory Experience with Special Education Modifications/Accommodations

    Assign Working Together: Hotel Departments 3D Graphic Organizer Project (see All Lesson Attachments tab). Each student will make their own graphic organizer but may work in pairs to gather information. Explain the project in detail and show an example of a completed project.
    Introduce and review Rubric for 3D Graphic Organizer Project (see All Lesson Attachments tab) so that students understand how each project component will be assessed.
    Using the projector, guide students through the instructions and the reliable workforce descriptions:

    YouTube™:

    • How to Make a Six Panel Overlap
      Students can use this manipulative as a sequential description of a topic or to show connection between a central idea, concept or process.
      http://youtu.be/UILX5mMhXyA

    Website:

    • O*NET OnLine has detailed descriptions of the world of work for use by job seekers, workforce development and HR professionals, students, researchers, and more!
      http://www.onetonline.org/

    Offer assistance as needed.

    Individualized Education Plan (IEP) for all special education students must be followed. Examples of accommodations may include, but are not limited to:

    • reduce assignment
    • extended time for assignment
    • work with a peer tutor

  • Lesson Closure

    Review lesson objectives, terms, and definitions.

    During research, end each class with a few students giving a brief status report on the progress of their assignment.
    Have each student tell you one new job title and salary at the end of the research days.

  • Summative/End of Lesson Assessment with Special Education Modifications/Accommodations

    Student projects will be assessed with appropriate rubric.

    Option: Administer and assess Working Together: Hotel Departments Quiz (see All Lesson Attachments tab).

    Individualized Education Plan (IEP) for all special education students must be followed. Examples of accommodations may include, but are not limited to:

    • grading according to work done
    • providing praise and encouragement

  • References/Resources

    Textbook:

    • Reynolds, Johnny Sue. (2010) Hospitality Services Food & Lodging. Second. Tinley Park, Illinois: The Goodheart-Willcox Company, Inc.

    Website:

    • O*NET OnLine has detailed descriptions of the world of work for use by job seekers, workforce development and HR professionals, students, researchers, and more!
      http://www.onetonline.org/

    YouTube™:

    • How to Make a Six Panel Overlap
      Students can use this manipulative as a sequential description of a topic or to show connection between a central idea, concept or process.
      http://youtu.be/UILX5mMhXyA
  • Additional Required Components

    English Language Proficiency Standards (ELPS) Strategies

    • use “word wall” for vocabulary words
    • work with a peer tutor
    • peer to read materials
    • highlighted materials for emphasis
    • shortened simplified instructions
  • College and Career Readiness Connection

    AchieveTexas Career Cluster Crosswalks

    The Career Cluster Crosswalks housed on the AchieveTexas website http://www.achievetexas.org/index.html provide Texas teachers with a direct connection between their CTE course TEKS and the College and Career Readiness Standards (CCRS). Language Arts, Mathematics, Science, Social Studies, and Cross-Disciplinary integration are the focus of the CCRS. These college and career readiness standards are essential in the planning and delivery of CTE lessons. The extent to which the integration occurs is determined by the methods and strategies utilized by each teacher.

    Career Cluster Crosswalks for Education and Training, Hospitality and Tourism, and Human Services Career Clusters can be found at:
    http://www.achievetexas.org/Career%20Cluster%20Crosswalks.htm

  • Recommended Strategies

    Reading Strategies

    Encourage students to read more about hotels and the departments within them including the roles of personnel in each department.

    • Hotel Business Trade Magazine
      Allow students to research and identify examples of the different functions of lodging roles. Use the pre-reading strategy prediction.
      http://subscribe.hotelbusiness.com (free subscription)

    Encourage students to connect reading and their life experiences or prior knowledge.

  • Quotes

    I have a different vision of leadership. A leadership is someone who brings people together.
    -George W. Bush

    I cannot trust a man to control others who cannot control himself.
    -Robert E. Lee

    Look to the future, because that is where you’ll spend the rest of your life.
    -George Burns

    The great advantage of a hotel is that it is a refuge from home life.
    -George Bernard Shaw

    Years wrinkle the skin, but to give up enthusiasm wrinkles the soul.
    -Douglas MacArthur

  • Multimedia/Visual Strategies

    PowerPoint™:

    • Working Together: Hotel Departments
    • Presentation Notes – Working Together: Hotel Departments

    Technology:

    Files for downloading:

  • Graphic Organizers/Handout

    Graphic Organizers:

    • Hotel Department Job Titles
    • Hotel Department Job Titles (Key)

    Handouts:

    • Rubric for 3D Graphic Organizer Project
    • Working Together: Hotel Departments Guided Notes
    • Working Together: Hotel Departments Guided Notes (Key)
    • Working Together: Hotel Departments 3D Graphic Organizer Project
    • Working Together: Hotel Departments Quiz
    • Working Together: Hotel Departments Quiz (Key)

    Files for Downloading:

  • Writing Strategies

    Journal Entries:

    • To me, the most interesting department of a hotel is ___________ because …
    • If I worked at the Front Desk of a hotel today, I would …
    • I would least like to work in __________ department of a hotel because …
    • I would like to travel to ___________ and stay at the ____________ hotel because …
    • The security department is important because …

    Writing Strategy:

    • RAFT (Role/Audience/Format/Topic) writing strategy:
      • Role: student
      • Audience: department manager in a local hotel
      • Format: letter asking the person how and why they are in the lodging industry and what advice they would give to a high school student interested in a similar career.
      • Topic: career investigation
  • Communication 90 Second Speech Topics

    • A description of the hotel I would like to own would be …
    • Three things I like about staying in four star hotels are ……
    • Three things I like about staying in budget hotels are …..
  • Other Essential Lesson Components

    Enrichment activity

    Visit a local hotel. Interview at least 5 people with different job titles. Take a picture of each person and label the picture with the person’s name and job title. Create a poster that has the 10 departments in a graphic organizer. Apply your pictures to the appropriate function and present in class.

    Research key requirements of the Occupations Health and Safety Act (OSHA) and make a poster comparing the requirements of the employer versus the expectations of the employees.

    Hotel Management Math Assessment Question #2

  • Family/Community Connection

    Ask a manager from a local hotel to speak to the class on duties within their hotel and how they are organized.
    You could also arrange to have several speakers to partipate in a panel discussion for the class.

  • CTSO connection

    Family, Career, Community Leaders of America (FCCLA)

    http://www.texasfccla.org

    Star Events:

    • Hospitality, Tourism and Recreation is an individual or team event that recognizes participants who demonstrate their knowledge of the hospitality, tourism, and recreation industries and ability to translate their knowledge into a hypothetical or real business.

    Lesson is preparation for Hospitality LEO test.

  • Service Learning Projects

    True service learning is developed with student voice about concerns and needs. As the students are learning and researching this topic, ask them to think about ways they can maximize their learning to benefit others.

    Ask students how they will use what they have learned about hotel departments.

    Use the LEADERS Model from http://www.servicelearning.org. Brainstorm with your students for a service project pertaining to this lesson.

    Example:

    • To assist one of the functions such as the engineering function and update lodging entrance by adding seasonal plants several times in the year.
    • Another idea is to gather and design a informational brochure about the local attractions or restaurants in the area to give to hotels or motels that might not have concierge services.