What Would You Do? Ethics in Hospitality Services

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  • Lesson Identification and TEKS Addressed

    Cluster : Hospitality and Tourism

    Course : Hospitality Services

  • TEKS Student Expectations

    • (4) The student examines and reviews ethical and legal responsibilities related to guests, employees, and conduct within the establishment to maintain high industry standards. The student is expected to:
      • (A) formulate improvements for customer service from guest comments
      • (B) examine laws regarding hiring, harassment, and safety issues
      • (C) determine legal responsibilities and employer polices
      • (D) analyze ethical considerations
  • Basic Direct Teach Lesson

    Instructional Objectives

    Students will:

    • analyze laws and regulations in the hospitality industry
    • understand the guidelines of ethical behavior
    • determine what they would do in workplace situations
    • create a skit depicting professional work ethics
  • Rationale

    It is essential to know the laws and regulations for the hospitality industry to be able to comply with the legal responsibilities. Making the right decisions in the work environment will promote a professional work ethic.

  • Duration of Lesson

    Three 45 minute class periods

  • Word Wall

    Discrimination: Treating people unfairly, based on irrelevant characteristics

    Employee Handbook: A document, usually in a book or pamphlet form, that explains all company policies and procedures concerning employees

    Embezzlement: Occurs when a trusted employee takes either money or goods entrusted to them

    Ethics: Moral principles that govern a person’s behavior

    Honesty: When you are truthful and loyal in your words and actions

    Integrity: The quality of being honest and having strong moral principles; moral uprightness

    Laws: Established rules

    Sexual harassment: Considered to be any unwelcome behavior of a sexual nature that creates an intimidating, hostile, or offensive work environment

    Regulations: Rules by which government agencies enforce minimum standards of quality

  • Materials/Specialized Equipment Needed

    Equipment:

    • computer with Internet for multimedia presentations
    • computers with Internet access (be sure to follow district guidelines)
    • headphones

    Supplies:

    • cardstock (for scenarios)
    • employee handbook
    • gavel
    • handcuffs
    • justice scale (if available)
    • law books (if available)

    Materials:

    • Code of Ethics from the following: (one copy)

    Hotels

    Restaurants

    Also download a copy of the FLSA in PDF (file is too large to include in attachments section)

    • Employee Rights Poster (see All Lesson Attachments tab)
    • Family and Medical Leave Act (see All Lesson Attachments tab)
    • Job Safety and Health – It’s the Law! Poster (see All Lesson Attachments tab)
    • U.S. Department of Labor Basic Information Poster (see All Lesson Attachments tab)

    • copies of all handouts (see All Lesson Attachments tab)

  • Anticipatory Set

    Before class begins:

    Note to teacher – Become familiar with:

    • The Texas Work Prep Learning Management System (LMS) designed and hosted by the Texas Workforce Commission. The Job Hunter’s Guide Course – This course will allow the student to gain knowledge and skills to attain employment. The course is approximately an hour and a half long. Students will receive a certificate upon completion of this course. Certificate can be printed and added to their professional portfolio.
      https://www.texasworkprep.com/texasworkprep.htm


    Display as many items from the Materials or Specialized Equipment Needed section as you have available on a table in the front of the room.

    Divide the board or a large sheet of paper into three sections. Label each section – Honesty – Integrity – Respect for others. Assign a scribe to write student answers for each section.

    Begin class discussion by asking students how they would describe Honesty, Integrity, and Respect of others.

    Distribute KWL for Ethics – Hospitality Services (see All Lesson Attachments tab) and allow students to answer first two questions. They will complete the last question in the Lesson Closure section.

  • Direct Instruction with Special Education Modifications/Accommodations

    Introduce lesson objectives, terms, and definitions.

    Distribute graphic organizer What Would You Do? Notes (see All Lesson Attachments tab) so that students may take notes during slide presentation.

    Introduce PowerPoint™ What Would You Do? Ethics in Hospitality Services (see All Lesson Attachments tab) and discuss laws and regulations in the food service industry. Continue discussing ethics.

    Individualized Education Plan (IEP) for all special education students must be followed. Examples of accommodations may include, but are not limited to:

    • check for understanding
    • preferential seating

  • Guided Practice with Special Education Modifications/Accommodations

    Introduce the Texas Work Prep Learning Management System.
    Direct students to the Texas Succeed at Work Course.
    https://www.texasworkprep.com/texasworkprep.htm

    Inform students that this is an interactive free assessment that will allow them to identify their job values, interests, aptitudes, and skills assessments as well as assist them in preparing a résumé and teaching them interview skill tips. Students must complete all six sections and successfully pass a short quiz to receive their printable certificate. Stress the importance of having this type of documentation in their professional portfolio.

  • Independent Practice/Laboratory Experience with Special Education Modifications/Accommodations

    Separate What Would You Do Scenarios – Hospitality Services cards (see All Lesson Attachments tab) and place in a basket. There are ten scenarios with various situations. Blank cards have been provided for writing any other situations you may think of.

    Divide the students into subgroups of three or four and explain that they will choose a scenario to role play and brainstorm solutions to the scenario.

    Distribute Rubric for Ethics Skit or Role Play (see All Lesson Attachments tab) so that students understand what is expected. Students may make a video of their skit and present it to the class.

    Allow time for discussion of the topic.

    Individualized Education Plan (IEP) for all special education students must be followed. Examples of accommodations may include, but are not limited to:

    • encourage participation
    • praise efforts

  • Lesson Closure

    Students will complete KWL for Ethics – Hospitality Services to answer final question:

    • What did you learn about ethics?

    Discuss the Guest Comments (see All Lesson Attachments tab) with your students. These comments were actually customer reviews for hotels, restaurants, attractions, and transportation. Ask your students how they would formulate improvements for the customer.

    Display a few copies of the following handouts and discuss in class:

    • Employee Rights Poster (see All Lesson Attachments tab)
    • Family and Medical Leave Act (see All Lesson Attachments tab)
    • Job Safety and Health – It’s the Law! Poster (see All Lesson Attachments tab)
    • U.S. Department of Labor Basic Information Poster (see All Lesson Attachments tab)

    Also a copy of the FLSA in PDF (file is too large to include in attachments section)

  • Summative/End of Lesson Assessment with Special Education Modifications/Accommodations

    Students will present their scenario with appropriate solutions.

    Students will be assessed with appropriate rubric.

    Individualized Education Plan (IEP) for all special education students must be followed. Examples of accommodations may include, but are not limited to:

    • visual representation of ideas
    • extra time for presentation
    • praise efforts

  • References/Resources

    Textbooks:

    • Reynolds, J. S. (2010). Hospitality services: Food & lodging. Tinley Park, IL: Goodheart-Willcox Company.

    Website:

    • Ethics Resource Center
      ERC is a nonprofit, nonpartisan research organization, dedicated to independent research that advances high ethical standards and practices in public and private institutions. 
      http://www.ethics.org/
  • Additional Required Components

    English Language Proficiency Standards (ELPS) Strategies

  • College and Career Readiness Connection

    AchieveTexas Career Cluster Crosswalks

    The Career Cluster Crosswalks housed on the AchieveTexas website http://www.achievetexas.org/index.html provide Texas teachers with a direct connection between their CTE course TEKS and the College and Career Readiness Standards (CCRS). Language Arts, Mathematics, Science, Social Studies and Cross-Disciplinary integration are the focus of the CCRS. These college and career readiness standards are essential in the planning and delivery of CTE lessons. The extent to which the integration occurs is determined by the methods and strategies utilized by each teacher.

    Career Cluster Crosswalks for Education and Training, Hospitality and Tourism and Human Services Career Clusters can be found at:
    http://www.achievetexas.org/Career%20Cluster%20Crosswalks.htm

  • Other Essential Lesson Components

    Enrichment activity

    Allow students to create their own code of ethics for your classroom. The following article will assist them.

  • Family/Community Connection

    Discuss ethics with your family and decide on the most important values for your family.

  • CTSO connection

    Family, Career, and Community Leaders of America (FCCLA)

    www.fcclainc.org

    • Interpersonal Communications – An individual or team event – recognizes participants who use Family and Consumer Sciences and/or related occupations skills and apply communication techniques to develop a project designed to strengthen communication.
  • Service Learning Projects

    Successful service learning project ideas originate from student concerns and needs. Allow students to brainstorm about service projects pertaining to lesson.

    Example:

    Students can research character building exercises to host an after school program at the middle school.