The Tech-Savvy Traveler

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  • Lesson Identification and TEKS Addressed

    Cluster : Hospitality and Tourism

    Course : Travel and Tourism Management

  • TEKS Student Expectations

    • (4) The student uses information technology tools specific to the travel and tourism industry to access, manage, integrate and create information. The student is expected to:
      • (D) use technology applications to perform workplace tasks
      • (E) understand the travel arrangements system used for booking reservations
      • (F) employ computer operations applications to manage work tasks
    • (11) The student uses technical knowledge and skills required to pursue careers in the travel and tourism industry. The student is expected to:
      • (A) develop job-specific technical vocabulary
      • (C) evaluate current and emerging technologies to improve guest services
  • Basic Direct Teach Lesson

    Instructional Objectives

    Students will:

    • identify the reservation system for travel and tourism businesses
    • differentiate the types of travel websites
    • compare the advantages and disadvantages of Internet travel purchases
    • relate social media to travel
    • evaluate travel apps/websites to improve guest services
  • Rationale

    Script:

    The Internet has made travel easier for everyone by being able to book and make reservations for airlines, cruises, hotels, tours and more. All of this can be done on cell phones, computers and tablets. Let’s find out how this technology can help us in our careers in the travel and tourism industry.

  • Duration of Lesson

    Three 45 minutes lessons

  • Word Wall

    Booking: An act of reserving accommodations, travel or buying a ticket in advance

    Customer Reservation System (CRS): A computer system that allowed users to reserve and book airline tickets, cruises, lodging, tours and more

    Global Distribution System (GDS): (Formerly the computer reservation system) A computer system that allows users to reserve and book airline tickets, cruises, lodging, tours and more

    Kiosk: – A small structure in a public area used for providing information or displaying advertisements or check-in or -out of hotels and airports

    Tech-Savvy: Well informed about or proficient in the use of modern technology, especially computers

    Technology: The application of scientific knowledge for practical purposes, especially in industry

  • Materials/Specialized Equipment Needed

    Equipment:

    • computer with projector for PowerPoint™ presentation
    • computers with Internet access (be sure to follow district guidelines)
    • light projector (Elmo)

    • smart phones (be sure to follow district guidelines)
    • tablets (be sure to follow district guidelines)

    Materials:

    • screenshot images of:
      • airline booking system
      • cruise booking system
      • kiosks
      • social media
      • travel agencies
      • travel agents
      • travel apps
      • travel websites

    • copies of handouts (see All Lesson Attachments tab)

  • Anticipatory Set

    Before class begins:

    Display as many items from the Materials or Specialized Equipment Needed tab as you have available on a table in front of the room so that students may view as they enter.

    Distribute the handout Anticipatory Guide: The Tech-Savvy Traveler (see All Lesson Attachments tab) to the students and instruct them to place a check mark by the statements they THINK are true.

    After the lesson, this handout will be revisited in the Lesson Closure section to check for knowledge of the lesson.

    Ask the students the following questions:

    • Has technology helped the travel and tourism industry?
    • Have you used technology to plan a trip?
    • What type of travel technology are you familiar with?

    Allow time for answers and discussion.

  • Direct Instruction with Special Education Modifications/Accommodations

    Introduce lesson objectives, terms and definitions.

    Select and distribute a handout or graphic organizer from the Instructional Strategies drop down menu in Classroom Essentials or instruct students to take notes in their journal books or on their own paper.
    http://cte.sfasu.edu/wp-content/uploads/2015/05/Tablet-Graphic-Organizer.pdf

    Distribute the graphic organizers Types of Travel Websites and Social Media and Travel (see All Lesson Attachments tab) so that students may take notes during slide presentation.

    Introduce the PowerPoint™ The Tech-Savvy Traveler (see All Lesson Attachments tab). Students will be expected to take notes while viewing the slide presentation. Allow time for classroom discussion.

    View YouTube™ video:

    • Technology has Changed the Way We Travel
      Traveling today is different than just 5 years ago. Why? Because of technology.
      https://youtu.be/gTNjGQgwOGA

    Individualized Education Plan (IEP) for all special education students must be followed. Examples of accommodations may include, but are not limited to:

    • highlight materials for emphasis
    • copy of slide presentation for note-taking assistance

  • Guided Practice with Special Education Modifications/Accommodations

    Divide the class into subgroups of four or five.

    Distribute the handout The Apps of Travel Technology (see All Lesson Attachments tab).

    Students will be able to use computers or their own mobile devices to search iTunes™ or Google Play™ for travel apps for each letter of the alphabet.

    Note: The apps do not need to be downloaded.

    If your school is not a BYOD/BYOT campus, the handout may be placed on a light projector and the activity can be done together as a class.

    Individualized Education Plan (IEP) for all special education students must be followed. Examples of accommodations may include, but are not limited to:

    • check for understanding
    • work with a peer tutor
    • encourage participation

  • Independent Practice/Laboratory Experience with Special Education Modifications/Accommodations

    Distribute the handout Travel and Tourism App/Website Evaluation (see All Lesson Attachments tab).

    Read the following scenario:

    You are employed at a travel agency and many of the customers are tech-savvy travelers. Search travel apps and websites to locate and evaluate information for the traveler to improve their guest services.

    Instruct the students to locate five (5) travel and tourism app/websites that will help the tech-savvy guest make informed decisions.

    If your school is a BYOD/BYOT campus, allow students to use their cell phones or tablets.

    Individualized Education Plan (IEP) for all special education students must be followed. Examples of accommodations may include, but are not limited to:

    • reducing the length of assignment
    • extended time for assignment
    • work with a peer tutor

  • Lesson Closure

    Review lesson objectives, terms and definitions.

    Re-distribute the handout Anticipation Guide: The Tech-Savvy Traveler from the Anticipatory Set.

    Allow students to re-read each statement and place a check mark by the statements they KNOW are true. They should also provide information that PROVES other statements are not true.

  • Summative/End of Lesson Assessment with Special Education Modifications/Accommodations

    Distribute the handout Travel and Tourism Technology Reflection (see All Lesson Attachments tab) and encourage students to take another look at what they have learned and write about it.

    Individualized Education Plan (IEP) for all special education students must be followed. Examples of accommodations may include, but are not limited to:

    • shorten assignment
    • opportunity to respond orally

  • References/Resources

    Images:

    • Shutterstock™ images. Photos obtained with subscription

    Textbook:

    • Mancini, M. (2013). Access: Introduction to travel and tourism. Clifton Park, NY. Cengage Learning.
    • Reynolds, J. S. & Chase, D. M. (2010). Hospitality services. Tinley-Park, Illinois: The Goodheart-Willcox Company.

    YouTube™:

    • Technology has Changed the Way We Travel
      Traveling today is different than just 5 years ago. Why? Because of technology.
      https://youtu.be/gTNjGQgwOGA
  • Additional Required Components

    English Language Proficiency Standards (ELPS) Strategies

    • add terms and definitions to personal dictionary
    • journal entries
    • use “word wall” for vocabulary words
    • work with a peer tutor
    • peer to read materials
    • highlighted materials for emphasis
    • shortened simplified instructions
    • use of notes for quiz or testing
    • additional time for quiz or testing
  • College and Career Readiness Connection

    AchieveTexas Career Cluster Crosswalks

    The Career Cluster Crosswalks housed on the AchieveTexas website http://www.achievetexas.org/index.html provide Texas teachers with a direct connection between their CTE course TEKS and the College and Career Readiness Standards (CCRS). Language Arts, Mathematics, Science, Social Studies, and Cross-Disciplinary integration are the focus of the CCRS. These college and career readiness standards are essential in the planning and delivery of CTE lessons. The extent to which the integration occurs is determined by the methods and strategies utilized by each teacher.

    Career Cluster Crosswalks for Education and Training, Hospitality and Tourism, and Human Services Career Clusters can be found at:
    http://www.achievetexas.org/Career%20Cluster%20Crosswalks.htm

  • Recommended Strategies

    Reading Strategies

    Allow students to read these articles and websites to find out more about the travel and tourism industry technology.

    • Technology Used in Hospitality & Tourism
      Technology plays an important role in the hospitality and tourism industry. Both customers and businesses can benefit from advances in communication, reservations and guest services systems. Technology allows continuous communication and streamlines the guest experience, from reservation to checkout.
      http://smallbusiness.chron.com/technology-used-hospitality-tourism-31033.html

    Reading strategy
    Encourage students to “visualize” as they read. Many students are visual learners and will benefit from making sketches or diagrams on scratch paper as they read. Providing students with graphic organizers to help them organize their thoughts is also helpful.

  • Quotes

    The first rule of any technology used in a business is that automation applied to an efficient operation will magnify the efficiency. The second is that automation applied to an inefficient operation will magnify the inefficiency.
    -Bill Gates

    Technology gives us power, but it does not and cannot tell us how to use that power. Thanks to technology, we can instantly communicate across the world, but it still doesn’t help us know what to say.
    -Jonathan Sacks

    Our technological powers increase, but the side effects and potential hazards also escalate.
    -Alvin Toffler

    What new technology does is create new opportunities to do a job that customers want done.
    -Tim O’Reilly

    The newest computer can merely compound, at speed, the oldest problem in the relations between human beings, and in the end the communicator will be confronted with the old problem, of what to say and how to say it.
    -Edward R. Murrow

  • Multimedia/Visual Strategies

    PowerPoint™:

    • The Tech-Savvy Traveler
    • Presentation Notes – The Tech-Savvy Traveler

    Technology:

    • Infographics:
      • How mobile technology is changing travel
        We all know it is (especially now with this latest research), but sometimes the speed in which mobile travel has evolved is lost in the midst of constant app launches and new devices. Here is a decent summary of developments in the world of mobile and travel in the past few years.
        http://www.tnooz.com/wp-content/uploads/2012/05/mobile-change-travel-FULL.jpg
    • TED Talks:
      • The key to living a life of adventure | Ginger Kern | TEDxBrookings
        Adventure is a mindset accessible to every pocketbook. Though often seen as an “escape” for those with money & time, Ginger Kern believes travel is not just about exploring other countries. She knew how it felt to be bold and adventurous abroad and wanted to avoid the trap of coming home and playing it safe with old routines.
        http://tedxtalks.ted.com/video/The-key-to-living-a-life-of-adv

    Files for downloading:

  • Graphic Organizers/Handout

    Graphic Organizers:

    • Social Media and Travel
    • Social Media and Travel (Key)
    • Types of Travel Websites
    • Types of Travel Websites (Key)

    Handouts:

    • Anticipation Guide – The Tech-Savvy Traveler
    • Anticipation Guide – The Tech-Savvy Traveler (Key)
    • Apps for Travel Technology
    • Apps for Travel Technology (examples)
    • Travel and Tourism App/Website Evaluation
    • Travel and Tourism Technology Reflection

    Files for downloading:

  • Writing Strategies

    Journal Entries:

    • If hologram technology were available to me, I would use it to (travel related) _____________ …
    • If my luggage could talk, it would say … (explain why it would say this and to whom)

    RAFT (Role/Audience/Format/Topic) writing strategy:

    • Role – magazine writer
    • Audience – readers of a travel magazine
    • Topic – future travel
    • Format – magazine article

    Write a magazine article about your views on the use of technology in traveling for the next five to ten years and how it will benefit travelers.

  • Communication 90 Second Speech Topics

    • The best use of technology for today’s traveler is _______________. (explain your answer)
    • Three things about technology in travel and tourism are …
  • Other Essential Lesson Components

    Enrichment activity

    Students can create quick response codes (QR codes look like a square with small black square dots) for travel related websites.

    Students can describe a new smart phone application for travel in the future.

    Infographic:

    Infographics are graphic visual representations of information, data or knowledge intended to present complex information quickly and clearly.

    The infographic below is related to this lesson. Allow students to view the image on a projector and lead a discussion concerning the information provided.

    • How mobile technology is changing travel
      We all know it is (especially now with this latest research), but sometimes the speed in which mobile travel has evolved is lost in the midst of constant app launches and new devices. Here is a decent summary of developments in the world of mobile and travel in the past few years.
      http://www.tnooz.com/wp-content/uploads/2012/05/mobile-change-travel-FULL.jpg

    TED Talks:

    TEDx is a program of local, self-organized events that bring people together to share a TED-like experience. At a TEDx event, TEDTalks video and live speakers combine to spark deep discussion and connection in a small group. These local, self-organized events are branded TEDx, where x = independently organized TED event.

    The video below is related to this lesson. Allow students to view the video and lead a discussion concerning the TED Talk.

    • The key to living a life of adventure | Ginger Kern | TEDxBrookings
      Adventure is a mindset accessible to every pocketbook. Though often seen as an “escape” for those with money & time, Ginger Kern believes travel is not just about exploring other countries. She knew how it felt to be bold and adventurous abroad and wanted to avoid the trap of coming home and playing it safe with old routines.
      http://tedxtalks.ted.com/video/The-key-to-living-a-life-of-adv
  • Family/Community Connection

    Students can work with the chamber of commerce to write positive articles about their town and sites within the town to be included on the city’s website to encourage others to travel there.

  • CTSO connection

    Family, Career, Community Leaders of America (FCCLA)

    http://www.texasfccla.org

    • Hospitality, Tourism and Recreation
      An individual or team event – recognizes participants who demonstrate their knowledge of the hospitality, tourism and recreation industries and ability to translate their knowledge into a hypothetical or real business. Project must relate to culinary, lodging, recreation, tourism or event coordination.
    • Interpersonal Communications
      An individual or team event – recognizes participants who use Family and Consumer Sciences and/or related occupations skills and apply communication techniques to develop a project designed to strengthen communication.
  • Service Learning Projects

    Successful service learning project ideas originate from student concerns and needs. Allow students to brainstorm about service projects pertaining to this lesson.
    www.ysa.org

    Possible ideas:
    Students can work with a small local travel agency that might not have available resources and create a website or blog.

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