Technology Skills and the Workplace

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  • Lesson Identification and TEKS Addressed

    Cluster : Human Services

    Course : Practicum in Human Services

  • TEKS Student Expectations

    • (3) The student uses business tools or procedures to create human services information and facilitate client interactions. The student is expected to:
      • (E) practice e-mail applications to communicate within a workplace
      • (F) use specialized software to prepare needed documents accurately
  • Basic Direct Teach Lesson

    Instructional Objectives

    Students will:

    • practice using proper and effective communication
    • identify positive e-mail methods and procedures
    • demonstrate appropriate written communication skills with the use of technology
  • Rationale

    Script:

    An important component of a business, is written communication. For example, a business has to properly document sales, invoices, customer requests, work schedules, accounts receivable and payable. With proper knowledge, transfer and documentation of business procedures, the business can ensure continuous productivity and success. According to a report by The Radicati Group, Inc., e-mail remains the go-to form of communication in the business world. In 2013, business e-mail accounts total 929 million mailboxes. This trend is expected to continue, and business e-mail will account for over 1.1 billion by the end of 2017. In preparation for careers in the field of Human Services, this lesson will provide an excellent opportunity to better understand business procedures and e-mail applications.

  • Duration of Lesson

    Three 45 minute class periods

  • Word Wall

    Applications: A program (as a word processor or a spreadsheet) that performs one of the major tasks for which a computer is used

    Communication: The act or process of using words, sounds, signs or behaviors to express or exchange information or to express your ideas, thoughts or feelings to someone else

    Continuity: The quality of something that does not stop or change as time passes : a continuous quality

    Etiquette: The rules indicating the proper and polite way to behave

    Netiquette: Rules about the proper and polite way to communicate with other people when you are using the Internet

    Repeatability: To make, do, or perform again

    Software: The programs that run on a computer and perform certain functions

  • Materials/Specialized Equipment Needed

    Equipment:

    • computer with projector for PowerPoint™ presentation
    • computers with Internet access (be sure to follow district guidelines)

    Supplies:

    • copies of e-mails
    • employee handbook
    • laptop
    • samples of software programs

    Other appropriate lessons

    How to Effectively Communicate with Clients
    Practicum in Human Services
    http://cte.sfasu.edu/lesson-plans/how-to-effectively-communicate-with-clients

    Show Yourself Off: Write a Résumé!
    Practicum in Human Services
    http://cte.sfasu.edu/lesson-plans/show-yourself-off-write-a-resume-4

    Mathematical Applications in Human Services
    Practicum in Human Services
    http://cte.sfasu.edu/lesson-plans/mathematical-applications-in-human-services

    Thank You Notes!

    copies of handouts (see All Lesson Attachments tab)

  • Anticipatory Set

    Display as many of the lesson-related supplies (see Materials or Specialized Equipment Needed) as you have available on a table in front of the room. Supplies can include:

    • copies of e-mails
    • employee handbook
    • laptop
    • samples of software programs

    Script:

    Look at the items on the table. How do the items relate to proper and effective communication at the workplace?

    Allow time for class discussion.

    Distribute the Anticipation Guide – Technology Skills and the Workplace (see All Lesson Attachments tab) handout prior to viewing the PowerPoint™. Prior to the start of this lesson, the students will read each statement and place a check mark by each statement they THINK is true. After they have answered each statement, students are to put the handout away for later use during Lesson Closure.

  • Direct Instruction with Special Education Modifications/Accommodations

    Note to teacher: Prior to beginning this lesson, review, preview and select the appropriate multimedia for your classes.

    Introduce objectives, terms and definitions.

    Distribute the handout Note-taking Technology Skills and the Workplace (see All Lesson Attachments tab). Teacher will determine the notes to be recorded by students. Inform students that they will be expected to take notes and participate in discussions while viewing the slide presentation.

    Introduce and discuss the PowerPoint™ Technology Skills and the Workplace (see All Lesson Attachments tab). Allow time for questions, answers and classroom discussion.

    Use appropriate notes from Presentation Notes for Technology Skills and the Workplace (see All Lesson Attachments tab) for discussion.

    Using the Note-taking Technology Skills and the Workplace (see All Lesson Attachments tab) handout, students will have an opportunity to reflect upon, review and respond to the information pertaining to the PowerPoint™. They will write a summary of topics or statements which reflect the information from the lesson:

    • Discuss the topic
    • Write down your thoughts
    • Make a real-world connection to the lesson
    • How is this information help you in a career in Human Services?

    Allow for questions and answers to check for understanding.

    Videos included in slide presentation:

    • Business Writing: Mistake #1
      Watch this video for a closer look at Business writing mistake #1. This video is quick and to the point and it is easier than you think to correct writing mistakes.
      https://youtu.be/72Z9FGR3tcw

    Individualized Education Plan (IEP) for all special education students must be followed. Examples of accommodations may include, but are not limited to:

    • checking for understanding
    • providing a copy of the slide presentation
    • allowing students to make illustrations instead of writing out information

  • Guided Practice with Special Education Modifications/Accommodations

    Distribute the Tips for Effective E-Mail (see All Lesson Attachments tab) handout. Individually, students will determine five e-mail etiquette tips to effectively communicate at the workplace. Students will also include five e-mail mistakes they should avoid when sending a business e-mail.

    If students wish, they may volunteer to share what they wrote on the handout. Allow time for classroom discussion.

    Check for understanding.

    Completion of handout can be assessed as a daily grade.

    Individualized Education Plan (IEP) for all special education students must be followed. Examples of accommodations may include, but are not limited to:

    • encouraging participation
    • providing extra time for assignments
    • reducing assignment

  • Independent Practice/Laboratory Experience with Special Education Modifications/Accommodations

    Divide class into groups of three.

    Read the following scenario:

    You are employed as one of several assistants at a local business in the Human Services Career Industry and your team has been asked to create six business documents. Your team’s main objective is to facilitate effective written communication to both employees and clients.

    Distribute Effective Business Documents (see All Lesson Attachments tab) handout. Instruct groups to practice and demonstrate creating effective business documents. Students will choose a business in the Human Services Career Pathways that will be the focus of their documents. The groups will create a fictitious business and faux documents. Each group will demonstrate the following:

    • creating a packing slip
    • creating a sales invoice
    • designing a business card
    • designing a retail sale flyer
    • writing a business e-mail to a client
    • writing an interoffice e-mail

    Students may use Microsoft® Word Online Business Templates to create the documents.

    Documents will be presented during Lesson Closure.

    Distribute and review Rubric for Effective Business Documents (see All Lesson Attachments tab) prior to the start of the assignment so that students are aware of assessment procedures.

    Keep students focused and on task. Provide assistance if needed.

    Individualized Education Plan (IEP) for all special education students must be followed. Examples of accommodations may include, but are not limited to:

    • extending ‘wait time’
    • providing praise and encouragement

  • Lesson Closure

    Review lesson objectives, terms, and definitions.

    Re-distribute the graphic organizer Anticipation Guide – Technology Skills and the Workplace (see All Lesson Attachments tab) used in the Anticipatory Set and allow students to revisit each statement. Allow students to re-read each statement and place a check mark by statements they know are true. They should also provide information that proves other statements are not true. (Key) Anticipation Guide – Technology Skills and the Workplace (see All Lesson Attachments tab) has been provided for your use.

    As class, compare the two sets of answers.

    Allow for questions and class discussion. Check for understanding.

  • Summative/End of Lesson Assessment with Special Education Modifications/Accommodations

    Documents will be presented in class and assessed with Rubric for Effective Business Documents.

    Individualized Education Plan (IEP) for all special education students must be followed. Examples of accommodations may include, but are not limited to:

    • grading according to work done
    • shortened, simplified instructions

  • References/Resources

    Images:

    • How to Write Better Emails (Infographic)
    • Photos obtained through a license with Shutterstock.com™.

    Websites:

    • How to Write Better Emails (Infographic)
      Emails are your window to the world these days, and so if your e-mails aren’t getting attention, then that probably means you aren’t, either. Learn about tips on how to improve your e-mail life.
      http://www.entrepreneur.com/article/237292

    YouTube™:

    • Business Writing: Mistake #1
      Watch this video for a closer look at Business writing mistake #1. This video is quick and to the point and it is easier than you think to correct writing mistakes.
      https://youtu.be/72Z9FGR3tcw
  • Additional Required Components

    English Language Proficiency Standards (ELPS) Strategies

    • Practice newly acquired vocabulary, using it verbally and in writing during the exercises of this lesson plan.
    • Use various partners in pair-share opportunities so that ELL’s learn to speak and listen to various dialects within the classroom.
    • Use pre-reading supports such as graphic organizers, illustrations, and pre-taught topic-related vocabulary and other pre-reading activities to enhance comprehension of written text.
  • College and Career Readiness Connection

    AchieveTexas Career Cluster Crosswalks

    The Career Cluster Crosswalks housed on the AchieveTexas website http://www.achievetexas.org/index.html provide Texas teachers with a direct connection between their CTE course TEKS and the College and Career Readiness Standards (CCRS). Language Arts, Mathematics, Science, Social Studies, and Cross-Disciplinary integration are the focus of the CCRS. These college and career readiness standards are essential in the planning and delivery of CTE lessons. The extent to which the integration occurs is determined by the methods and strategies utilized by each teacher.

    Career Cluster Crosswalks for Education and Training, Hospitality and Tourism, and Human Services Career Clusters can be found at:
    http://www.achievetexas.org/Career%20Cluster%20Crosswalks.htm

  • Other Essential Lesson Components

    Enrichment activity

    • Visit the human resources department in a human services company and go through a short training program conducted for employees regarding business tools used on the job.
    • Find examples of common types of letters written in business and personalize them to the career of your interest. Follow the guidelines for writing business communications and proofread for errors. Partner with another student and trade documents to check for proper etiquette and correct each others papers. Rewrite and keep for future reference.

    TED Talks:

    TEDx is a program of local, self-organized events that bring people together to share a TED-like experience. At a TEDx event, TEDTalks videos and live speakers combine to spark deep discussion and connection in a small group. These local, self-organized events are branded TEDx, where x = independently organized TED event.

    The video below is related to this lesson. Allow students to view the video, and lead a discussion concerning the TED Talk.

    Andy Yen: Think your email’s private? Think again
    Sending an email message is like sending a postcard, says scientist Andy Yen in this thought-provoking talk: Anyone can read it. Yet encryption, the technology that protects the privacy of email communication, does exist.
    https://www.ted.com/talks/andy_yen_think_your_email_s_private_think_again

  • Family/Community Connection

    • Interview a manager in a government, medical, retail or personal service business to find out how the Internet, E-commerce, video or teleconferencing and the computers are used in the business to assist customers or patients. What are the benefits, pitfalls of the Internet? Does this speed up service or care? Write a report and share it with class.
  • CTSO connection

    Family, Career and Community Leaders of America (FCCLA)

    hppt://texasfccla.org

    STAR Events:

    • Advocacy – An individual or team event, recognizes participants who demonstrate their knowledge, skills and abilities to actively identify a local, state, national or global concern, research the topic, identify a target audience and potential partnerships, form an action plan and advocate for the issue in an effort to positively affect a policy or law. Participants must prepare a portfolio, an oral presentation and complete a case study.
    • Illustrated Talk – An individual or team event – recognizes participants who make an oral presentation about issues concerning Family and Consumer Sciences and/or related occupations. Participants use visuals to illustrate content of the presentation.
    • Interpersonal Communications – An individual or team event – recognizes participants who use Family and Consumer Sciences and/or related occupations skills and apply communication techniques to develop a project designed to strengthen communication.
  • Service Learning Projects

    Successful service learning project ideas originate from student concerns and needs. Allow students to brainstorm about service projects pertaining to the lesson. For additional information on service learning see
    http://www.ysa.org

    True service learning is developed with student voice about concerns and needs. As the students are learning about this topic, ask them to think about ways they can maximize their learning to benefit others.

    Ask students how they will use their new found knowledge of writing proper business documents.

    Brainstorm with your students about a service project pertaining to this lesson.

    Example: have students create posters on writing proper business documents.

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