Technology in the Hospitality and Tourism Industry

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  • Lesson Identification and TEKS Addressed

    Cluster : Hospitality and Tourism

    Course : Principles of Hospitality and Tourism

  • TEKS Student Expectations

    • (1) The student applies academic skills for the hospitality and tourism industry. The student is expected to:
      • (A) write effectively using standard English and correct grammar
    • (6) The student uses technology to gather information. The student is expected to:
      • (A) demonstrate and operate computer applications to perform workplace tasks
      • (B) examine types of computerized systems used to manage operations and guest services in the hospitality and tourism industry
      • (C) evaluate information sources for the hospitality and tourism industry
  • Basic Direct Teach Lesson

    Instructional Objectives

    Students will:

    • identify technology equipment use in the hospitality and tourism industry
    • analyze a point of sale application
    • evaluate hospitality and tourism websites for local venues
  • Rationale

    Technology in the hospitality and tourism industry is rapidly changing to meet the needs of the customer/guest and to increase employee efficiency and overal company productivity. Knowledge of programs in the industry is vital for future employment. Let’s find out what is available!

  • Duration of Lesson

    Three 45 minute class periods

  • Word Wall

    Point-of-sales system (POS): A computerized system for recording an order at the place where the order is taken

    Property management system (PMS): The computer software and hardware used to run lodging properties; keeps all the information for all departments in one computer system

    Technology: The application of scientific knowledge for practical
    purposes, especially in industry

    Wi-Fi: A facility allowing computers, smartphones, or other devices to connect to the Internet or communicate with one another wirelessly within a particular area

    Wireless communication: The transfer of information between two or more points that are not connected by an electrical conductor such as a radio

  • Materials/Specialized Equipment Needed

    Equipment:

    • computer with projector for multimedia presentation
    • computers with Internet access (be sure to follow district guidelines)
    • light projector (Elmo)

    • cash register (if available)
    • iPads/iPhones

    Materials:

    • guest tickets
    • menus (various)

    Supplies:

    • hotel bell
    • hotel card keys
    • front desk sign
    • luggage

    • copies of handouts (see All Lesson Attachments tab)

  • Anticipatory Set

    Before class begins:

    Note to teacher: Become familiar with the point of sales app:

    Download the app and open the settings to personalize with the name of a restaurant, sales tax (8.25%) and any other information that may be needed.

    Display as many items from the Materials or Specialized Equipment Needed tab as you have available on a table in front of the room so that students may view as they enter.

    Divide the class into subgroups of four.

    Explain to the class that technology has made many advances in the last 10 years.

    Distribute the handout The ABC’s of Technology (see All Lesson Attachments tab) and instruct the groups to generate a list of technology equipment or programs they are familiar with. Allow students 10 minutes for this activity.

    Ask the following questions:

    • Did anyone complete all 26 letters?
    • Are you familiar with all of the technology listed?
    • What technology equipment have you used?
    • What do you think technology will look like in 10 years? 20 years?

  • Direct Instruction with Special Education Modifications/Accommodations

    Review lesson objectives, terms and definitions.

    Distribute graphic organizers Note-Taking: Technology in the Hospitality and Tourism Industry and PMS vs POS Systems (see All Lesson Attachments tab) so students may take notes while viewing the slide presentation.

    Introduce PowerPoint™ Technology in the Hospitality and Tourism Industry (see All Lesson Attachments tab). Follow slide presentation script and discuss details with your students. Allow time for them to take notes.

    View video:

    Individualized Education Plan (IEP) for all special education students must be followed. Examples of accommodations may include, but are not limited to:

    • checking for understanding
    • providing assistance with note-taking
    • preferred seating

  • Guided Practice with Special Education Modifications/Accommodations

    If your school is a BYOD/BYOT allowing students to bring their own device/technology, assign the students to download the app:

    This app is a point-of sales application that will allow students to experience the touch screen program.

    If your school is not BYOD/BYOT, then connect your tablet to a light projector and allow students to take turns taking orders from guests.

    Individualized Education Plan (IEP) for all special education students must be followed. Examples of accommodations may include, but are not limited to:

    • encourage participation
    • praise effort

  • Independent Practice/Laboratory Experience with Special Education Modifications/Accommodations

    Divide the class into subgroups of two.

    Read the following scenario to the class.

    Technology in the hospitality and tourism industry has improved with the Internet. Customers for airlines, amusement parks, car rentals, hotels, recreations sites, restaurants and other hospitality venues can now review the company websites on computers, tablets and mobile phones before purchasing items.
    You have been chosen to participate as a “secret shopper” to evaluate three company websites from venues in your city/town. What will you look for in a website?

    Distribute the handout Hospitality and Tourism Website Information Evaluation (see All Lesson Attachments tab).

    Instruct the students to evaluate three local hospitality and tourism websites from the Career Cluster Programs of Study using computers, tablets or smartphones.

    Options: #1. If computers, tablets or smartphones are not available for use in your classroom, this handout may be assigned to be completed at home. #2. Connect the computer or tablet to a projector and complete the assignment as a class.

    Individualized Education Plan (IEP) for all special education students must be followed. Examples of accommodations may include, but are not limited to:

    • assisting student in gathering information
    • check for understanding

  • Lesson Closure

    Review the handout The ABC’s of Technology from the Anticipatory Set and ask your students if there are any more equipment or supplies they can add to the list.

    Discuss ideas for future technology equipment or programs.

  • Summative/End of Lesson Assessment with Special Education Modifications/Accommodations

    Distribute the handout Hospitality and Tourism Technology Reflection (see All Lesson Attachments tab) and encourage students to take another look at what they have learned and write about it.

    Individualized Education Plan (IEP) for all special education students must be followed. Examples of accommodations may include, but are not limited to:

    • shortened assignment
    • check for understanding

  • References/Resources

    Journal:

    • Brewer, P., Kim, J., Schrier, T., & Farrish, J. (2008). Current and Future Technology Use in the Hospitality Industry.

    Textbook:

    • Reynolds, Johnny Sue. (2010). Hospitality Services. Tinley-Park, Illinois: The Goodheart-Willcox Company.

    Video:

  • Additional Required Components

    English Language Proficiency Standards (ELPS) Strategies

    • word wall
    • draw visual representations of terms on word wall
    • add terms and definitions to personal dictionary
  • College and Career Readiness Connection

    AchieveTexas Career Cluster Crosswalks

    The Career Cluster Crosswalks housed on the AchieveTexas website http://www.achievetexas.org/index.html provide Texas teachers with a direct connection between their CTE course TEKS and the College and Career Readiness Standards (CCRS). Language Arts, Mathematics, Science, Social Studies, and Cross-Disciplinary integration are the focus of the CCRS. These college and career readiness standards are essential in the planning and delivery of CTE lessons. The extent to which the integration occurs is determined by the methods and strategies utilized by each teacher.

    Career Cluster Crosswalks for Education and Training, Hospitality and Tourism, and Human Services Career Clusters can be found at:
    http://www.achievetexas.org/Career%20Cluster%20Crosswalks.htm

  • Recommended Strategies

    Reading Strategies

    Other articles pertaining to this lesson that students may read include:

    Reading strategy:
    Encourage students to “visualize” as they read. Many students are visual learners and will benefit from making sketches or diagrams on scrap paper as they read. Providing students with graphic organizers to help them organize their thoughts is also helpful.

  • Quotes

    The number one benefit of information technology is that it empowers people to do what they want to do. It lets people be creative. It lets people be productive. It lets people learn things they didn’t think they could learn before, and so in a sense it is all about potential.
    -Steve Ballmer

    What new technology does is create new opportunities to do a job that customers want done.
    -Tim O’Reilly

    We think of Foursquare as a technology that’s enabling these superpowers… to see around corners and through walls; it’s like, I want to find the best stuff that exists within, you know, 100 yards, 5 miles, 10 miles of me. I walked into a restaurant, and it told me what to order. I walked into a neighborhood, and it told me three places to go to.
    -Dennis Crowley

  • Multimedia/Visual Strategies

    PowerPoint™:

    • Technology in the Hospitality and Tourism Industry
    • Presentation Notes – Technology in the Hospitality and Tourism Industry

    Note: The PowerPoint™ exceeds the maximum upload level. Please contact SIRDC if you would like the PPT emailed to you.

    Technology:

    Files for downloading:

  • Graphic Organizers/Handout

    Graphic Organizers:

    • PMS vs POS
    • PMS vs POS (Key)

    Handouts:

    • Current and Future Technology Use in the Hospitality Industry
    • Hospitality and Tourism Technology Reflection
    • Hospitality and Tourism Website Information Evaluation
    • Note-Taking: Technology in the Hospitality and Tourism Industry
    • The ABC’s of Technology
    • The ABC’s of Technology (Examples)

    File for downloading:

  • Writing Strategies

    Journal Entries:

    • I enjoy using technology because …
    • Technology is …
    • The hospitality and tourism industry values technology because …

    Writing Strategy:

    • RAFT (Role/Audience/Format/Topic) writing strategy:
      • Role – IT person
      • Audience – corporate office
      • Format – pamphlet
      • Topic – new technology guide

    A new technology program is being implemented and you have to write a simple guide for management to be able to understand.

  • Communication 90 Second Speech Topics

    • Three things that the property management system in hotels can do are …
    • The two main features of a point of sales systems are …
  • Other Essential Lesson Components

    Enrichment activity

    • Students may compare the document Current and Future Technology Use in the Hospitality Industry (see All Lesson Attachments tab) written in 2008 to current trends in the industry used today.
    • Students may write a reflection as to how they could improve technology in the hospitality and tourism industry.

    Infographic:

    Infographics are graphic visual representations of information, data or knowledge intended to present complex information quickly and clearly.

    The infographic below is related to this lesson. Allow students to view the image on a projector and lead a discussion concerning the information provided.

    TED Talks:

    TEDx is a program of local, self-organized events that bring people together to share a TED-like experience. At a TEDx event, TEDTalks videos and live speakers combine to spark deep discussion and connection in a small group. These local, self-organized events are branded TEDx, where x = independently organized TED event.

    The video below is related to this lesson. Allow students to view the video, and lead a discussion concerning the TED Talk.

    • Pattie Maes + Pranav Mistry: Meet the SixthSense interaction
      This demo — from Pattie Maes’ lab at MIT, spearheaded by Pranav Mistry — was the buzz of TED. It’s a wearable device with a projector that paves the way for profound interaction with our environment. Imagine “Minority Report” and then some.
      http://www.ted.com/talks/pattie_maes_demos_the_sixth_sense
  • Family/Community Connection

    Invite a manager from the hospitality industry to speak to the class about how technology is used in their venues.

  • CTSO connection

    Family, Career and Community Leaders of America

    http://www.fcclainc.org

    • Hospitality, Tourism and Recreation
      An individual or team event, recognizes participants who demonstrate their knowledge of the hospitality, tourism, and recreation industries and ability to translate their knowledge into a hypothetical or real business. Project must relate to culinary, lodging, recreation, tourism or event coordination.
  • Service Learning Projects

    Successful service learning project ideas originate from student concerns and needs. Allow students to brainstorm about service projects pertaining to this lesson.
    www.ysa.org

    Possible ideas:

    Students that are tech savvy may volunteer to teach senior citizens who are not familiar with computer programs how to use the programs.

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