Take a Byte: Technology in the Hospitality Services Industry (focus on hotel industry)

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  • Lesson Identification and TEKS Addressed

    Cluster : Hospitality and Tourism

    Course : Hospitality Services

  • TEKS Student Expectations

    • (5) The student uses information technology tools specific to hospitality service careers to access, manage, integrate and create information. The student is expected to:
      • (A) examine types of technology used to manage hospitality service operations (focus on hotel industry)
      • (B) research website information on hospitality service operations (focus on hotel industry)
      • (C) evaluate current and emerging technologies provided by the hospitality industry (focus on hotel industry) to improve guest service
  • Basic Direct Teach Lesson

    Instructional Objectives

    Students will:

    • identify and discuss the impact of technology on the hotel industry
    • use technology to research and analyze technology in the hotel industry
    • examine types of technology used in the hotel industry
  • Rationale

    Script:

    Technology is here to stay, and it is ever changing. Consumers’ lives usually revolve around some type of technology; laptop, smart phone, tablet. In order to attract and retain customers, one must keep in step with current technology and its’ ability to serve guests and assist with daily operations. In preparation for careers in the field of Hospitality Services, this lesson will provide an excellent opportunity to better understand technology applications in the hospitality industry.

  • Duration of Lesson

    Three 45 minute class periods

  • Word Wall

    Airbnb©: A community marketplace that connects people looking to rent their homes to people looking for accommodations

    Business intelligence tools: A type of application software designed to retrieve, analyze and report data

    Boutique hotels: A small, stylish hotel situated in a fashionable urban area

    Hoteliers: A person who owns or operates a hotel

    Kiosk: A small structure that provides information and services on a computer screen

    Millennials: A person born in the 1980s or 1990s

    Mobile payments: An alternate payment method such as using smart phones

    Predictive analytics: Extracting information from existing data to determine patterns and predict future trends and outcomes

    Cloud computing: Allows application software to be operated using Internet-enabled devices

    Wearable technology: A small computer or advanced electronic device worn or carried on the body

  • Materials/Specialized Equipment Needed

    Equipment:

    • computer with projector for PowerPoint™ presentation
    • computers with Internet access (be sure to follow district guidelines)

    Materials:

    • butcher paper
    • markers

    Supplies:

    • copy of hotel reviews
    • hotel keys
    • hotel receipt
    • Various electronic devices such as:
      • laptop
      • smart phone
      • tablet

    Other appropriate lessons

    Careers in the Hospitality Industry: Connecting Education and Employment
    Practicum in Hospitality Services
    http://cte.sfasu.edu/lesson-plans/careers-in-the-hospitality-industry-connecting-education-and-employment

    Skills for Success in the Workplace
    Practicum in Hospitality Services
    http://cte.sfasu.edu/lesson-plans/skills-for-success-in-the-workplace

    Be Our Guest! Customer Service Skills
    Hospitality Services
    http://cte.sfasu.edu/lesson-plans/be-our-guest-customer-service-skills/

    • copies of handouts (see All Lesson Attachments tab)
  • Anticipatory Set

    Display as many of the lesson-related supplies (see Materials or Specialized Equipment Needed) as you have available on a table in front of the room. Supplies can include:

    • copy of hotel reviews
    • hotel keys
    • hotel receipt
    • Various electronic devices such as:
      • laptop
      • smart phone
      • tablet

    Place students in small groups. Provide each group with butcher paper and markers. Ask students to look at the items on the table and brainstorm how these, and other electronics could be used in the hospitality industry. Each group is to write down their ideas on the provided paper and share their list with the class.

    Allow time for class discussion.

    Distribute the Anticipation Guide – Take a Byte: Technology in the Hospitality Industry (see All Lesson Attachments tab) handout prior to viewing the PowerPoint™. Prior to the start of this lesson, the students will read each statement and place a check mark by each statement they THINK is true. After they have answered each statement, students are to put the handout away for later use during Lesson Closure.

  • Direct Instruction with Special Education Modifications/Accommodations

    Note to teacher: Prior to beginning this lesson, review, preview and select the appropriate multimedia for your classes.

    Introduce objectives, terms and definitions.

    Distribute the handout Note-taking Take a Byte: Technology in the Hospitality Industry (see All Lesson Attachments tab). Teacher will determine the notes to be recorded by students. Inform students that they will be expected to take notes and participate in discussions while viewing the slide presentation.

    Introduce and discuss the PowerPoint™ Take a Byte: Technology in the Hospitality Industry (see All Lesson Attachments tab). Allow time for questions, answers and classroom discussion.

    Use appropriate notes from Presentation Notes for Take a Byte: Technology in the Hospitality Industry (see All Lesson Attachments tab) for discussion.

    Using the Note-taking Take a Byte: Technology in the Hospitality Industry (see All Lesson Attachments tab) handout, students will have an opportunity to reflect upon, review and respond to the information pertaining to the PowerPoint™. They will write a summary of topics or statements which reflect the information from the lesson:

    • Discuss the topic
    • Write down your thoughts
    • Make a real-world connection to the lesson
    • How is this information help you in a career in Hospitality Services?

    Allow for questions and answers to check for understanding.

    Infographic included in slide presentation:

    • How Technology is Changing in the Hospitality Industry
      As common as credit and debit cards are, 55%, or 14.85 million businesses still operate in a cash-only basis. Is it really beneficial to hang onto traditional transaction practices? Here are some facts that may help your hospitality business make the jump into the new era.
      http://visual.ly/how-technology-changing-hospitality-industry

    Videos included in slide presentation:

    • Smart Hotel Room of the Future in Action
      See the Smart Hotel Room in action, a collaboration with Caesars Entertainment.
      https://youtu.be/JpnqT5VNuCs

    Individualized Education Plan (IEP) for all special education students must be followed. Examples of accommodations may include, but are not limited to:

    • checking for understanding
    • encouraging participation

  • Guided Practice with Special Education Modifications/Accommodations

    Distribute the Take a Byte: Technology in the Hospitality Industry (see All Lesson Attachments tab) handout. Individually, students will complete the handout. (Key) Take a Byte: Technology in the Hospitality Industry (see All Lesson Attachments tab) has been provided for your use.

    Check for understanding.

    Completion of handout can be assessed as a daily grade.

    Individualized Education Plan (IEP) for all special education students must be followed. Examples of accommodations may include, but are not limited to:

    • repeating instructions
    • providing assistance

  • Independent Practice/Laboratory Experience with Special Education Modifications/Accommodations

    Divide class into groups of three.

    Read the following scenario:

    You are employed as one of several assistants at a local hotel review agency and your team has been asked to review three hotel properties. Your team’s main objective is to determine the level of impact and utilization of technology at each hotel.

    Distribute the Technology in the Hospitality Industry Project (see All Lesson Attachments tab) handout. Instruct groups to research three hotel properties to determine the level of impact and utilization of technology at each hotel. Students will compose a written report outlining their findings.

    Written reports will be presented during Lesson Closure.

    Distribute and review Rubric for Technology in the Hospitality Industry Project (see All Lesson Attachments tab) prior to the start of the assignment so that students are aware of assessment procedures.

    Keep students focused and on task. Provide assistance if needed.

    Individualized Education Plan (IEP) for all special education students must be followed. Examples of accommodations may include, but are not limited to:

    • extending ‘wait time’
    • providing praise and encouragement

  • Lesson Closure

    Review lesson objectives, terms, and definitions.

    Each group will present their written report.

    Re-distribute the graphic organizer Anticipation Guide – Take a Byte: Technology in the Hospitality Industry (see All Lesson Attachments tab) used in the Anticipatory Set and allow students to revisit each statement. Allow students to re-read each statement and place a check mark by statements they know are true. They should also provide information that proves other statements are not true. (Key) Anticipation Guide – Take a Byte: Technology in the Hospitality Industry (see All Lesson Attachments tab) has been provided for your use.

    As class, compare the two sets of answers.

    Allow for questions and class discussion. Check for understanding.

  • Summative/End of Lesson Assessment with Special Education Modifications/Accommodations

    Written reports will be presented in class and assessed with Rubric for Technology in the Hospitality Industry Project.

    Individualized Education Plan (IEP) for all special education students must be followed. Examples of accommodations may include, but are not limited to:

    • grading according to work done
    • shortened, simplified instructions

  • References/Resources

    Images:

    • How Technology is Changing in the Hospitality Industry (Infographic)
    • Photos obtained through a license with Shutterstock.com™.

    Websites:

    YouTube™:

    • Smart Hotel Room of the Future in Action
      See the Smart Hotel Room in action, a collaboration with Caesars Entertainment.
      https://youtu.be/JpnqT5VNuCs
  • Additional Required Components

    English Language Proficiency Standards (ELPS) Strategies

    • Practice newly acquired vocabulary, using it verbally and in writing during the exercises of this lesson plan.
    • Use various partners in pair-share opportunities so that ELL’s learn to speak and listen to various dialects within the classroom.
    • Use pre-reading supports such as graphic organizers, illustrations, and pre-taught topic-related vocabulary and other pre-reading activities to enhance comprehension of written text.
  • College and Career Readiness Connection

    AchieveTexas Career Cluster Crosswalks

    The Career Cluster Crosswalks housed on the AchieveTexas website http://www.achievetexas.org/index.html provide Texas teachers with a direct connection between their CTE course TEKS and the College and Career Readiness Standards (CCRS). Language Arts, Mathematics, Science, Social Studies, and Cross-Disciplinary integration are the focus of the CCRS. These college and career readiness standards are essential in the planning and delivery of CTE lessons. The extent to which the integration occurs is determined by the methods and strategies utilized by each teacher.

    Career Cluster Crosswalks for Education and Training, Hospitality and Tourism, and Human Services Career Clusters can be found at:
    http://www.achievetexas.org/Career%20Cluster%20Crosswalks.htm

  • Other Essential Lesson Components

    Enrichment activity

    • Research current and upcoming technology trend in hospitality. Predict how the technologies will be incorporated into the hotel industry. With a partner, create a newscast or talk show in which you discuss your findings and predictions.

    TED Talks:

    TEDx is a program of local, self-organized events that bring people together to share a TED-like experience. At a TEDx event, TEDTalks videos and live speakers combine to spark deep discussion and connection in a small group. These local, self-organized events are branded TEDx, where x = independently organized TED event.

    The video below is related to this lesson. Allow students to view the video, and lead a discussion concerning the TED Talk.

    Chip Conley: Measuring what makes life worthwhile
    When the dotcom bubble burst, hotelier Chip Conley went in search of a business model based on happiness. In an old friendship with an employee and in the wisdom of a Buddhist king, he learned that success comes from what you count.
    https://www.ted.com/talks/chip_conley_measuring_what_makes_life_worthwhile#t-344652

  • Family/Community Connection

    • With your family, help plan a vacation, daycation, or staycation using technology and internet resources. Write an itinerary with important information and planned activities.
    • Invite a GM of a hotel to discuss how technology impacts the hospitality industry.
  • CTSO connection

    Family, Career, Community Leaders of America (FCCLA)

    • Illustrated Talk – An individual or team event – recognizes participants who make an oral presentation about issues concerning Family and Consumer Sciences and/or related occupations. Participants use visuals to illustrate content of the presentation.
    • Interpersonal Communications – An individual or team event – recognizes participants who use Family and Consumer Sciences and/or related occupations skills and apply communication techniques to develop a project designed to strengthen communication.
  • Service Learning Projects

    Successful service learning project ideas originate from student concerns and needs. Allow students to brainstorm about service projects pertaining to the lesson. For additional information on service learning see
    http://www.ysa.org

    Senior technology workshop – at your local library set up a technology work shop for seniors in the community. Specifically, help them understand online hotel access and reservations and use of their smart phone – if they have one.

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