Skills for Success in the Workplace

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  • Lesson Identification and TEKS Addressed

    Cluster : Hospitality and Tourism

    Course : Practicum in Hospitality Services

  • TEKS Student Expectations

    • (1) The student uses employability skills to gain an entry-level job in a high-skill, high-wage, or high-demand field. The student is expected to:
      • (E) demonstrate verbal, nonverbal, written, and electronic communication skills
      • (F) apply effective listening skills used in the workplace
    • (2) The student develops skills for success in the workplace. The student is expected to:
      • (B) demonstrate dependability, punctuality, and initiative
      • (C) develop positive interpersonal skills, including respect for diversity
      • (D) demonstrate appropriate business and personal etiquette in the workplace
      • (E) exhibit productive work habits, ethical practices, and a positive attitude
      • (F) demonstrate knowledge of personal and occupational safety practices in the workplace
      • (G) demonstrate the ability to work with the other employees to support the organization and complete assigned tasks
      • (H) prioritize work to fulfill responsibilities and meet deadlines
      • (I) evaluate the relationship of good physical and mental health to job success and personal achievement
    • (3) The student applies work ethics, employer expectations, interaction with diverse populations, and communication skills in the workplace. The student is expected to:
      • (A) illustrate how personal integrity affects human relations on the job
      • (B) demonstrate characteristics of successful working relationships such as teamwork, conflict resolution, self-control, and ability to accept criticism
      • (C) analyze employer expectations
      • (D) demonstrate respect for the rights of others
      • (E) demonstrate ethical standards
      • (F) comply with organizational policies and procedures
    • (11) The student understands the knowledge and skills required for careers in the hotel management industry. The student is expected to:
      • (A) develop job-specific technical vocabulary
  • Basic Direct Teach Lesson

    Instructional Objectives

    Students will:

    • interpret, organize, analyze, and evaluate his/her rotation assignment
    • develop skills for success in the workplace
    • apply work ethics, employer expectations, interaction with diverse populations, and communication skills
    • complete weekly rotation log
  • Rationale

    Script:

    Most jobs require completion of some type of paperwork.

    A weekly rotation log is a type of journal that encourages you (the student intern) to be in control of your learning during on-the-job training and promotes critical thinking through writing.

    You will make entries into a weekly rotation log to identify:

    • your knowledge of skills
    • activities learned
    • expectations from your mentor/supervisor
    • new skills learned
    • work related goals
    • applied skills and activities learned on the job

    A weekly rotation log is meant to capture your thoughts, ideas, and goals and to assess what you know. You are free to express what you honestly think.

  • Duration of Lesson

    Two 45 minute class periods

  • Word Wall

    Ability: The knowledge and power to perform a task; often involves learning a skill or a set of skills

    Adaptability: The ability to make changes to match new situations

    Aptitude: A natural talent or natural ability to do something

    Attitude: The way you look at the world and the way you respond to things that happen

    Compliance: The following of rules and policies

    Cooperation: The willingness to do what it takes to get the job done

    Critical moment: Time when the customer’s experience makes a bigger impact on customer satisfaction than at other times

    Ethics: A system of moral rules that help people decide right from wrong

    Etiquette: Proper behavior in social situations; also called manners

    Good work ethic: An attitude that combines hard work, good performance, and dependable results

    Initiative: The ability to get a job done on your own, without someone constantly reminding you

    Internship: Supervised, on-the-job training that students do before they actually go out to work in an industry

    Interpersonal skills: The ability to interact smoothly and productively with other people

    Negligence: Behaviors such as carelessness, laziness, ignoring the rules, and improper use of equipment

    Role: A set of responsibilities and expectations that go with an aspect of your life

    Self-motivation: The inner urge to achieve your goals; includes a sense of enthusiasm about your work and your company

  • Materials/Specialized Equipment Needed

    Equipment:

    • Computer with projector for PowerPoint™ presentation

    Supplies:

    • Pen/pencil
    • Weekly Rotation Log templates
    • copies of handouts (see All Lesson Attachments tab)
  • Anticipatory Set

    Announce to students: We are going to play the “Name Game.”

    • Have interns form a circle.
    • Each intern will select an adjective that begins with the same letter as his or her name.
    • Each intern must say his or her name and repeat the names that came before (“I am Laughing Lucy and to my left are Marvelous Mark, Dancing Darla,” etc.)

    Students will discover how easy it is to remember the adjectives by associating them with the student names.

  • Direct Instruction with Special Education Modifications/Accommodations

    Learning each others names by playing the “name game” was rather easy, but what strategies can we use to remember what we have learned from our hospitality internship and mentors during the school year? Brainstorm and discuss.

    To get the most out of your hospitality internship, you will be required to write about your tasks, your learning experiences, and any questions you may have. This is called reflective writing.

    All interns will be required to complete a weekly rotation log. Depending on teacher preference, logs may be submitted and stored electronically.

    Introduce PowerPoint™, Skills for Success in the Workplace (see All Lesson Attachments tab). Allow for discussion and questions regarding internship guidelines and expectations.

    Individualized Education Plan (IEP) for all special education students must be followed. Examples of accommodations may include, but are not limited to:

    • working with a peer tutor
    • reducing assignment completion
    • repeating Instructions
    • continuously check for understanding
    • allowing extended time for writing assignments

  • Guided Practice with Special Education Modifications/Accommodations

    Review the rotation log rubric with interns. Each log will be evaluated in five categories:

    • Quality of Reflections
    • Directions
    • Completeness
    • Neatness
    • Proper Heading

    Rotation logs will be due every Monday morning.

    Note to Teacher:
    You can decide whether to accept handwritten, printed paper copies, or electronically submitted logs.

    There are a total of seven templates. Rotating the templates weekly will discourage routine answers from student interns.

    Use the Weekly Intern Rotation Log Template for this guided practice activity. Guide students as they complete their first rotation log (see All Lesson Attachments tab).

    Individualized Education Plan (IEP) for all special education students must be followed. Examples of accommodations may include, but are not limited to:

    • working with a peer tutor
    • reducing assignment completion
    • repeating instructions
    • checking for understanding
    • allowing extended time for writing assignments

  • Independent Practice/Laboratory Experience with Special Education Modifications/Accommodations

    Student Interns are responsible for completing a weekly rotation log for assessment.

    Suggestion: Repeat this lesson every six/nine weeks or at the beginning of each new grading period for increased understanding of writing skills expectations.

    Individualized Education Plan (IEP) for all special education students must be followed. Examples of accommodations may include, but are not limited to:

    • working with a peer tutor
    • reducing assignment completion
    • repeating Instructions
    • checking for understanding
    • allowing extended time for writing assignments

  • Lesson Closure

    Review terms, definitions, and objectives.

    Ask students to volunteer to orally present their rotation logs to the class and/or partner peer review.

  • Summative/End of Lesson Assessment with Special Education Modifications/Accommodations

    The rubric, Rubric for Weekly Intern Rotation Log (see All Lesson Attachments tab) will serve as the assessment tool.

    Individualized Education Plan (IEP) for all special education students must be followed. Examples of accommodations may include, but are not limited to:

    • working with a peer tutor
    • reducing assignment completion
    • allowing extended time for writing assignments

  • References/Resources

    Reynolds, Johnny Sue. Hospitality Services Food & Lodging. Second. Tinley Park: The Goodheart-Willcox Company, Inc., 2010. Print.

  • Additional Required Components

    English Language Proficiency Standards (ELPS) Strategies

    • Word Wall
    • Allow extra processing time
    • Model and provide practice
    • Peer collaboration
  • College and Career Readiness Connection

  • Recommended Strategies

    Reading Strategies

    Instruct students to read an article and write a half page summary. Stress the importance of utilizing peer editing prior to submitting summary.

    Articles:

    • Arthur Frommer’s Budget Travel
      Offers travel guides, travel tips and advice on trip planning, restaurant recommendations, etc.
      http://www.budgettravel.com
    • Hospitality, Hotel, and Travel News
      Updated daily to provide global coverage of industry related features.
      http://www.4hoteliers.com
  • Quotes

    The quality of a person’s life is in direct proportion to their commitment to excellence, regardless of their chosen field of endeavor.
    -Vince Lombardi, American Football Coach

    Wisdom is not a product of schooling but of the life-long attempt to acquire it.
    -Albert Einstein, German Born Physicist

    Every job is a self-portrait of the person who did it. Autograph your work with excellence!
    -Author Unknown

    It’s a funny thing about life; if you refuse to accept anything but the very best, you very often get it.
    -W. Somerset Maugham, English Playwright, Novelist & Short Story Writer

  • Multimedia/Visual Strategies

    PowerPoint™:

    • Skills for Success in the Workplace

    YouTube:

    • Interns – Employers’ Perspectives
      Uploaded by UCICareerCenter on Aug 31, 2007
      Learn from the employers how to have a successful internship.
      http://youtu.be/stfahKo850I

    Files for downloading:

  • Graphic Organizers/Handout

    Handouts:

    This lesson plan includes seven weekly rotation log templates. The Weekly Intern Rotation Log Template is for guided practice in introducing the rotation log assignment. The other six templates are for rotation purposes.

    Files for downloading:

    • Weekly Intern Rotation Log 1
    • Weekly Intern Rotation Log 2
    • Weekly Intern Rotation Log 3
    • Weekly Intern Rotation Log 4
    • Weekly Intern Rotation Log 5
    • Weekly Intern Rotation Log 6
    • Rubric for Weekly Intern Rotation Log
    • Weekly Intern Rotation Log Template
    • Skills for Success in the Workplace zip file
  • Writing Strategies

    Journal Entries:

    • Today I was very successful because . . .
    • Today I was ineffective because . . .
    • I need help with __________, so tomorrow, I will . . .
    • I am proud of myself today because I . . .
    • Today, I changed the way I ____________ because . . .
    • One thing I learned this week in my rotation is . . .

    Writing Strategy:

    • This lesson is regarding weekly journal entries. Please refer to the handout templates.
      An alternate writing strategy would be a peer review. Students share their answers with a partner. Student feedback would include one positive comment (What they have done well) and one suggested comment (How they can improve?).
  • Communication 90 Second Speech Topics

    • My greatest accomplishment in my rotation this week is. . .
    • My area of improvement for next week is . . .
  • Other Essential Lesson Components

    Enrichment activity

    Submit Weekly Rotation Logs electronically and/or create new questions.

  • Family/Community Connection

    Student interns complete a weekly rotation log by asking the career related questions of a working adult (parent, grandparents, teacher and/or work mentor).

  • CTSO connection

    Family, Career and Community Leaders of America (FCCLA)

    http://texasfccla.org

    • Leadership: An individual event, recognizes participants who actively evaluate and grow in their leadership potential. Participants use the Student Leadership Challenge and supporting materials, to investigate their leadership ability and develop a mentorship relationship to further their leadership development.
  • Service Learning Projects

    Successful service learning project ideas originate from student concerns and needs. Allow students to brainstorm about service projects pertaining to lesson. For additional information on service learning see
    http://www.servicelearningtexas.org

    Example:

    • Work with local elementary school and implement a hospitality career day for younger students.

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