Making a Difference: Personal Care Services

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  • Lesson Identification and TEKS Addressed

    Cluster : Human Services

    Course : Principles of Human Services

  • TEKS Student Expectations

    • (6) The student demonstrates the skills necessary to enhance personal and career effectiveness in personal care services. The student is expected to:
      • (A) explore new and emerging technologies that may affect personal care services
      • (B) investigate the specific state requirements for licensure in personal care services
      • (C) create records, including electronic, of client services to retrieve personal care client information
      • (D) examine different types of media to achieve maximum impact on targeted client populations
  • Basic Direct Teach Lesson

    Instructional Objectives

    Students will:

    • analyze the importance of TDLR requirements for student permits
    • identify types of media to increase a clientele base
    • complete a form to retrieve personal care client information
    • role-play a client consultation
    • design and create a flyer for a salon
  • Rationale

    Have you ever thought about a career in personal care services? What skills and training would you need to become a cosmetologist? Life skills needed for success in this field would include good communication skills and a professional image. What laws, rules and regulations are required in this field? What are the future trends in cosmetology? How can you make a difference in the area of personal care services?

  • Duration of Lesson

    Three to four 45 minute class periods

  • Word Wall

    Client consultation: The verbal communication with a client that determines the client’s needs and how to achieve the desired results

    Consultation card: A record card to record the results of a client’s hair and scalp analysis as well as services performed and client information

    Cosmetology: The art and science of beautifying and improving the skin, nails and hair and the study of cosmetics and their application

    Effective communication: The act of successfully sharing information between two people (or groups of people) so that the information is understood

    Marketing: Developing products that meet customer needs and promoting those needs so that customers will buy the products

    TDLR: Texas Department of Licensing and Regulation

  • Materials/Specialized Equipment Needed

    Equipment:

    • computer with projector for PowerPoint™ presentation
    • computers with Internet access (be sure to follow district guidelines for Internet access)
    • presenter remote

    Materials:

    Supplies:

    • clipboards
    • draping fabric
    • index cards
    • styling books
    • swatch book or swatch ring of hair color options

    • copies of handouts (see All Lesson Attachments tab)
  • Anticipatory Set

    Prior to class:

    • Become familiar with PowerPoints™, handouts and activities.
    • Become familiar with the following articles:

  • Before class begins:

    Display as many of the lesson-related supplies (see Materials or Specialized Equipment Needed) as you have available on a table in front of the room.

    Distribute an index card to each student as he or she enters the classroom. Have students write a short synopsis of one of their experiences in a salon or spa. Allow students to share their experiences with the class. Have students focus on what made their experiences positive or negative. Discuss ways to improve negative experiences and what effect these experiences have on a salon or spa.

    Begin the class with the following questions and have students share their responses:

    • What are personal care services?
    • As a cosmetologist, what kind of customer service would you provide?
    • As a client, what kind of customer service would be acceptable?
    • As a salon manager, what kind of customer service would you want your employees to provide?
    • What kind of skills are necessary in the cosmetology industry?
    • Share the positive experiences you’ve had in a salon. What made them positive experiences?
    • Share the negative experiences you’ve had in a salon. What made them negative experiences?
  • Direct Instruction with Special Education Modifications/Accommodations

    Note to teacher: Prior to beginning this lesson, please review, preview and select the appropriate multimedia for your classes.

    Introduce lesson objectives, terms and definitions.

    Distribute handout Slide Presentation Notes (see All Lesson Attachments tab). Students will be expected to take notes while viewing the slide presentation. Teacher will determine the notes to be recorded by students.

    Introduce PowerPoint™ Making a Difference: Personal Care Services (see All Lesson Attachments tab).

    Using Slide Presentation Notes (see All Lesson Attachments tab), students will have an opportunity to reflect, review and respond to the information pertaining to the PowerPoint™. They will write a summary of questions, topics or statements which reflect the information from the lesson:

    • Discuss the topic
    • Write down your thoughts
    • Make a real-world connection to the lesson
    • How is this going to help you in the future?

    Allow for questions and answers to check for understanding.

    During the slide presentation, view the short videos:

    • Five Tips for building better communication skills in the salon
      Today’s salon guests are very sophisticated and fashion aware. Here are five tips that can help build better communication in your salon behind the chair.
      http://youtu.be/pzLIKoxwKnY
    • Q & A with Sam Villa: Tips for client follow-up
      Following up with your clients is critical, especially when you are a new stylist trying to build up your clientele base.
      http://youtu.be/JkwopwmimWk

    Individualized Education Plan (IEP) for all special education students must be followed. Examples of accommodations may include, but are not limited to:

    • allowing extra time for oral response
    • providing frequent feedback
    • providing positive feedback/praise
    • checking for understanding

  • Guided Practice with Special Education Modifications/Accommodations

    Distribute Client Consultation Card (see All Lesson Attachments tab) and explain the first two sections.

    The first section of card is for the client to fill out (name, address, contact information).

    The second section is for the results of the hair and scalp analysis.

    The third section is to record services, dates and results and can be filled with fictitious information.

    Divide the class into groups of two.

    Students will drape each other (or a client, if one is available).

    Have the “client” complete section one of the card.

    Students will perform a faux analysis of the hair and scalp and complete section two.

    Based on their findings, students will discuss possible services the “client” would like.

    Distribute graphic organizer Connect the Dots: Careers in Personal Care Services (see All Lesson Attachments tab) and allow the students to choose one of the occupations they may be interested in as a career. Allow students time to answer. Students will view the Bureau of Labor Statistics website on personal care and services occupations at:
    http://www.bls.gov/ooh/personal-care-and-service/home.htm

    Individualized Education Plan (IEP) for all special education students must be followed. Examples of accommodations may include, but are not limited to:

    • allowing extra time for oral response
    • providing frequent feedback
    • praising the students
    • checking for understanding
    • providing a student mentor

  • Independent Practice/Laboratory Experience with Special Education Modifications/Accommodations

    Divide the class into groups of two. Students will design and create a salon advertisement flyer for a new salon in the area.

    Be sure to include:

    • Business name
    • Location
    • Hours of operation
    • Prices (optional)
    • Promotion(s)
    • Services
    • Social media use

    Include graphics and any other information needed to attract clients.

    Distribute Rubric for Salon Advertisement Flyer (see All Lesson Attachments tab) and review with students so they may understand what is expected.

    Students will use Microsoft® Word Flyer templates to design and create a flyer for a new salon that will attract new clients and maintain current clients.

    To learn how to make a flyer using Microsoft® Word, click on link below:

    How to Make a Flyer in Microsoft® Word
    Flyers are useful, low-cost advertising tools, and you can use Microsoft® Word to create flyers to your liking.
    http://www.ehow.com/how_4903668_flyer-microsoft-word.html

    Encourage students to be creative and follow copyright rules for images.

    Individualized Education Plan (IEP) for all special education students must be followed. Examples of accommodations may include, but are not limited to:

    • ensuring frequent teacher contact
    • providing frequent feedback
    • providing note-taking assistance
    • offering presentation assistance if needed

  • Lesson Closure

    Review lesson objectives, terms and definitions.

    “Conversation Circle” Have students sit in a circle. This is a good strategy when repetition is helpful for learning. One student begins by sharing a skill necessary to enhance personal and career effectiveness in personal care services. Each student takes a turn repeating the first skill shared and adding additional information. The second time around the circle, each student adds a fact. Each turn, the previous information is repeated before the student adds more. As the information is repeated over and over, it is easier to remember. Students listen carefully so they will be able to repeat what has been said.

  • Summative/End of Lesson Assessment with Special Education Modifications/Accommodations

    Students will present their salon advertisement flyers.

    Students will be assessed with the appropriate rubric.

    Students will each write a one-page personal reflection on what they learned from this lesson and how they plan to use the information now and in the future.

    Individualized Education Plan (IEP) for all special education students must be followed. Examples of accommodations may include, but are not limited to:

    • allowing extra time for responses
    • prompting, if necessary

  • References/Resources

    Articles:

    Advertising Ideas for Salon Services
    An effective advertising strategy is vital to making your salon a success
    http://www.ehow.com/list_6819694_advertising-ideas-salon-services.html

    How To Make a Flyer for a Beauty Salon
    A flyer can help attract potential customers.
    http://www.ehow.com/how_6595829_make-flyer-beauty-salon.html

    How to Make a Flyer in Microsoft® Word
    Flyers are useful, low-cost advertising tools, and you can use Microsoft® Word to create flyers to your liking.
    http://www.ehow.com/how_4903668_flyer-microsoft-word.html

    Images:

    • Microsoft Clip Art: Used with permission from Microsoft.

    Textbooks:

    • lpert, Arlene, and Milady Publishing Company. Miladys standard cosmetology 2004. Milady Pub Corp, 2002.

    Websites:

    YouTube™:

    • Five Tips for building better communication skills in the salon
      Today’s salon guests are very sophisticated and fashion aware. Here are five tips that can help build better communication in your salon behind the chair.
      http://youtu.be/pzLIKoxwKnY
    • Q & A with Sam Villa: Tips for client follow-up
      Following up with your clients is critical, especially when you are a new stylist trying to build up your clientele base.
      http://youtu.be/JkwopwmimWk
  • Additional Required Components

    English Language Proficiency Standards (ELPS) Strategies

    • Make sure students understand the vocabulary (word wall) before moving forward with this lesson. Instruct them to make flash cards using an index card with the word on one side of the card and the definition on the other. It is important for all students, especially ELL’s, to have a firm foundation before moving forward. This is the key to them following the entire lesson.
    • Ask students to repeat your instructions back to you to be sure they know what is expected of them before each new phase of the lesson.
    • Discuss vocabulary in detail and make sure everyone has a firm grasp of it before moving forward with the lesson.
    • Use graphic organizers and visuals to explain the lesson in detail.
    • Print fill-in-the-blank handouts of the PowerPoint™ notes for students to follow along with during the lesson.
  • College and Career Readiness Connection

    AchieveTexas Career Cluster Crosswalks

    The Career Cluster Crosswalks housed on the AchieveTexas website http://www.achievetexas.org/index.html provide Texas teachers with a direct connection between their CTE course TEKS and the College and Career Readiness Standards (CCRS). Language Arts, Mathematics, Science, Social Studies, and Cross-Disciplinary integration are the focus of the CCRS. These college and career readiness standards are essential in the planning and delivery of CTE lessons. The extent to which the integration occurs is determined by the methods and strategies utilized by each teacher.

    Career Cluster Crosswalks for Education and Training, Hospitality and Tourism, and Human Services Career Clusters can be found at:
    http://www.achievetexas.org/Career%20Cluster%20Crosswalks.htm

  • Recommended Strategies

    Reading Strategies

    Current Events:
    Assign students to read about guidelines to personal care services.
    Information can be found in newspaper articles, magazines, journals and online print.
    Suggestions:

    Encourage students to connect reading to their life experiences or prior knowledge.

  • Quotes

    The hair is the richest ornament of women.
    -Martin Luther

    Hair brings one’s self-image into focus; it is vanity’s proving ground. Hair is terribly personal, a tangle of mysterious prejudices.
    -Shana Alexander

    Life is an endless struggle full of frustrations and challenges, but eventually you find a hair stylist you like.
    -Author Unknown

    The great ages of prose are the ages in which men shave. The great ages of poetry are those in which they allow their beards to grow.
    -Robert Lynd

  • Multimedia/Visual Strategies

    PowerPoint™:

    • Making a Difference: Personal Care Services
    • Presentation Notes for Making a Difference: Personal Care Services

    Technology:

    Free iPad App:
    Hairstyles+
    Amazing collection of the prettiest hairstyles from around the world
    https://itunes.apple.com/us/app/hairstyles+/id423201739?mt=8

    Videos:

    • Five Tips for building better communication skills in the salon
      Today’s salon guests are very sophisticated and fashion aware. Here are five tips that can help build better communication in your salon behind the chair.
      http://youtu.be/pzLIKoxwKnY
    • Q & A with Sam Villa: Tips for client follow-up
      Following up with your clients is critical, especially when you are a new stylist trying to build up your clientele base.
      http://youtu.be/JkwopwmimWk

    • Files for downloading:
  • Graphic Organizers/Handout

    Graphic Organizers:

    • Slide Presentation Notes

    Handouts:

    • Client Consultation Card
    • Connect the Dots: Careers in Personal Care Services
    • Nail Salon Workers Guide
    • Rubric for Salon Advertisement Flyer

    • Files for downloading:
  • Writing Strategies

    Journal Entries:

    • The three benefits of providing good customer care are ______________.
    • Two specific state requirements for licensure in personal care services are ______________________.
    • People skills and good communication skills are essential in the personal care services industry because ____________________.
    • One of the most important roles of a salon manager is to keep a strong client base and ensure customer satisfaction because ____________________.

    Writing Strategy:

    • RAFT (Role/Audience/Format/Topic) writing strategy:
      Role: Salon owner
      Audience: Cosmetologist
      Format: Memo
      Topic: The importance of effective personal care services
  • Communication 90 Second Speech Topics

    • Customer and personal services include ________________________.
    • According to the Bureau of Labor Statistics, the overall job opportunities for barbers, hairdressers and cosmetologists are expected to ____________________.
    • Time management skills are important in the personal care services industry because ___________________________.
  • Other Essential Lesson Components

    Enrichment activity

    • Students may record themselves completing a client consultation and allow class critique upon completion.
    • Students may videotape a willing hairdresser during client consultation time, with the client’s permission as well. Video may be shown to class for observation and question/answer period with instructor.
  • Family/Community Connection

    • Invite local salon personnel or advisory committee members to come in for client consultation demonstrations. Ask speakers if they offer different consultations based on requested services.
    • Instruct students to interview one or more stylists in the community and ask three to five questions about their chosen careers.
  • CTSO connection

    SkillsUSA
    http://www.skillsusa.org/Contest

    SkillsUSA Championship Contest – Prepared Speech

    Requires students to deliver a speech five to seven minutes in length on a common theme established by National SkillsUSA early in the school year. Contestants are evaluated on their ability to present thoughts relating to a central theme clearly and effectively, and on voice, mechanics and platform deportment.

  • Service Learning Projects

    Successful service learning project ideas originate from student concerns and needs. Allow students to brainstorm about service projects pertaining to the lesson. For additional information on service learning see
    http://www.ysa.org/

    Students may offer free client consultations during community service projects such as visits to the nursing homes, retirement communities or to invalid/shut-in patients.