Leadership with Style

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  • Lesson Identification and TEKS Addressed

    Cluster : Hospitality and Tourism

    Course : Hotel Management

  • TEKS Student Expectations

    • (1) The student gains academic knowledge and skills required to pursue the full range of career and postsecondary education opportunities within the hotel industry. The student is expected to:
      • (A) organize oral and written information
      • (B) compose a variety of written documents such as agendas, thank you letters, presentations, and advertisements
    • (4) The student demonstrates an understanding that personal success depends on personal effort. The student is expected to:
      • (A) demonstrate a proactive understanding of self-responsibility and self-management
      • (B) identify and demonstrate positive work behaviors and personal qualities for employability
      • (C) analyze the effects of health and wellness on employee performance
    • (9) The student uses leadership and teamwork skills in collaborating with others to accomplish organizational goals and objectives. The student is expected to:
      • (A) apply team-building skills
      • (B) apply decision-making and problem-solving skills
      • (C) apply leadership and teamwork qualities in creating a plesant work atmosphere
      • (D) participate in community leadership and teamwork opportunities to enhance professional skills
    • (12) The student understands the knowledge and skills required for careers in the hotel management industry. The student is expected to:
      • (A) develop job-specific technical vocabulary
  • Basic Direct Teach Lesson

    Instructional Objectives

    Students will:

    • state the main responsibility of a hospitality general manager
    • list four basic duties of a hospitality manager and the eight tasks of a manager
    • identify and demonstrate positive work behaviors
    • understand and demonstrate self-responsibility and self-management
    • analyze the effects of health and wellness on employee performance
  • Rationale

    Script:

    This lesson will look at the role of hospitality management. We will examine the responsibilities and tasks for the general manager and management staff and discuss the leadership skills that are key to success.

  • Duration of Lesson

    Five 45 minutes class periods

  • Word Wall

    Autocratic: Ruling by oneself or to rule without input – like a dictatorship

    Budget: Money or resources set aside for a particular purpose; the allocation of resources

    Bureaucratic: Seeking input before final decision by manager

    Delegation: Giving power or responsibility to someone else

    Self-management: Directing one’s own actions and activities toward completion of work

    Self-responsible: Taking care of yourself, staying healthy, managing your emotions, accepting consequences for your actions

    Skill: The ability to do something well; expertise

    Task: A piece of work to be done or undertaken

  • Materials/Specialized Equipment Needed

    Equipment:

    • computer with projector for PowerPoint™ presentation
    • computers with Internet access (be sure to follow district guidelines for internet access)
    • presenter remote

    Materials:

    • colored pencils
    • markers
    • paper

    Supplies (if available):

    • income statements
    • fake employee files
    • health inspection report
    • manager checklists
    • profit and loss statements

    —-

    • copies of handouts (see All Lesson Attachments tab)
  • Anticipatory Set

    Before class begins:

    Display as many supplies as you have available in the front of the classroom so that students see them as they enter (see Materials or Specialized Equipment Needed tab).

    —-
    Divide the class into subgroups of 3 to 4 students. Distribute poster board or large pieces of paper and markers to each group. Instruct half of the groups to list as many tasks for a manager as they can on their poster board or paper. Instruct the other half of the groups to list manager skills on their poster board or paper.

    Begin the lesson by asking students the following questions:

    • What is a skill? Have students give examples.
    • What is a task? Have students give examples.
    • What is the difference between the two?
    • What qualities and characteristics should a manager have? Why those?

    When finished, review each group’s answers then display around the classroom. Note similarities and differences. Some will confuse a task with a skill.

    Distribute the graphic organizer KWL – Leadership, (see All Lesson Attachments tab) and have students fill out the first two boxes of the chart. Ask students to write down what they already know about leadership and management from their personal experiences. The last box will be completed during lesson closure.

  • Direct Instruction with Special Education Modifications/Accommodations

    Review lesson objectives, terms, and definitions.

    Distribute Leadership with Style Organizer (see All Lesson Attachments tab). Students will be expected to take notes during the slide presentation.

    Introduce the PowerPoint™ Leadership with Style (see All Lesson Attachments tab) and begin discussion with students.

    Discuss the Hotel General Manager’s duties and daily tasks. Refer back to the lists the students made in the Anticipatory Set.

    Individualized Education Plan (IEP) for all special education students must be followed. Examples of accommodations may include, but are not limited to:

    • highlight materials for emphasis
    • provide students with vocabulary list with definitions prior to lesson
    • work with a peer tutor
    • use study guides
    • provide printed PowerPoint™ Leadership with Style Presentation Notes (see All Lesson Attachments tab) for assistance with note-taking

  • Guided Practice with Special Education Modifications/Accommodations

    Distribute handout Name that Style (see All Lesson Attachments tab). Model and guide students through the first description of management styles and answer (more if necessary). Have the students complete the rest of the worksheet.

    Discuss their answers as a group when all students have completed the worksheet.

    As a class, have the students discuss what they believe are the advantages and disadvantages of each style. Point out that all management styles are needed depending on the job and the situation.

    Individualized Education Plan (IEP) for all special education students must be followed. Examples of accommodations may include, but are not limited to:

    • check for understanding
    • extra time for completion

  • Independent Practice/Laboratory Experience with Special Education Modifications/Accommodations

    Divide students into subgroups of two.

    Distribute handout Leaders in the Hospitality Industry (see All Lesson Attachments tab).
    Assign or allow students to choose a leader to research their background, education, employment, and any recognitions or awards they have received. They will present their information in a poster or a Glogster™EDCU poster.

    Distribute Rubric for Leaders in the Hospitality Industry Poster and/or Rubric for Leaders in the Hospitality Industry Glogster™ Poster (see All Lesson Attachments tab) so that students will understand what is expected.

    Remind students that there will be a short quiz at the end of the lesson to assess their knowledge.

    Individualized Education Plan (IEP) for all special education students must be followed. Examples of accommodations may include, but are not limited to:

    • reduce assignment
    • extended time for assignment
    • work with a peer tutor

  • Lesson Closure

    Review lesson objectives, terms, and definitions.

    Students will complete the last column (L) on their KWL – Leadership (see All Lesson Attachments tab) and discuss as a class.

  • Summative/End of Lesson Assessment with Special Education Modifications/Accommodations

    Presentations will be assessed by the Rubric for Leadership in the Hospitality Industry Poster or Rubric for Leaders in the Hospitality Industry Glogster™ EDU (see All Lesson Attachments tab).

    Administer and assess Leadership with Style Quiz (see All Lesson Attachments tab).

    Individualized Education Plan (IEP) for all special education students must be followed. Examples of accommodations may include, but are not limited to:

    • allowing extended time for testing
    • allowing students to use notes and printed vocabulary for quiz

  • References/Resources

    Textbooks:

    • Reynolds, Johnny Sue, Hospitality Services Food & Lodging, Second Edition, Tinley Park, Illinois: The Goodheart-Willcox Company, Inc., 2010. Print.
    • Hayes, David K., Ninemeier, Jack D., Hotel Operations Management, Second Edition, Upper Saddle River, New Jersey: Pearson Education, Inc., 2007. Print.

    Websites:

    • Health and Wellness in the Workplace
      Online information and article to provide employees with health education, recommendations, and strategies to help maintain or improve their lifestyle.
      http://healthandwellnessintheworkplace.org/
  • Additional Required Components

    English Language Proficiency Standards (ELPS) Strategies

    • use “word wall” for vocabulary words
    • work with a peer tutor
    • peer to read materials
    • highlighted materials for emphasis
    • shortened simplified instructions
  • College and Career Readiness Connection

    AchieveTexas Career Cluster Crosswalks

    The Career Cluster Crosswalks housed on the AchieveTexas website http://www.achievetexas.org/index.html provide Texas teachers with a direct connection between their CTE course TEKS and the College and Career Readiness Standards (CCRS). Language Arts, Mathematics, Science, Social Studies and Cross-Disciplinary integration are the focus of the CCRS. These college and career readiness standards are essential in the planning and delivery of CTE lessons. The extent to which the integration occurs is determined by the methods and strategies utilized by each teacher.

    Career Cluster Crosswalks for Education and Training, Hospitality and Tourism and Human Services Career Clusters can be found at:
    http://www.achievetexas.org/Career%20Cluster%20Crosswalks.htm

  • Recommended Strategies

    Reading Strategies

    Encourage students to read more about marketing and communication.

    • Hotel Business Trade Magazine
      Allow students to research and identify examples of various marketing strategies and types of communication and promotion. Use the pre-reading strategy prediction.
      http://subscribe.hotelbusiness.com (free subscription)
    • Hotel Business
      The vertical portal bringing you late breaking news and analysis in a real time format – personalized by you to guarantee you get only the news and information you want when you want it.
      http://hotelbusiness.com/hb/main.asp

    Encourage students to connect reading and their life experiences or prior knowledge.

  • Quotes

    Inaction breeds doubt and fear. Action breeds confidence and courage. If you want to conquer fear, do not sit home and think about it. Go out and get busy.
    -Dale Canegie

    An ounce of action is worth a ton of theory.
    -Ralph Waldo Emerson

    Don’t judge each day by the harvest you reap but by the seeds that you plant.
    -Robert Louis Stevenson

    Believe you can and you are halfway there.
    -Theodore Roosevelt

    If there is no struggle, there is no progress.
    -Frederick Douglass

    Change is the law of life. And those who look only to the past or present are certain to miss the future.
    -John F. Kennedy

  • Multimedia/Visual Strategies

    PowerPoint™:

    • Leadership with Style
    • Leadership with Style Organizer
    • Leadership with Style Organizer (Key)
    • Presentation Notes – Leadership with Style

    Technology:

    Files for downloading:

  • Graphic Organizers/Handout

    Graphic Organizers:

    • KWL Chart – Leadership

    Handouts:

    • Leaders in the Hospitality Industry
    • Leadership with Style Quiz
    • Leadership with Style Quiz (Key)
    • Name That Style
    • Name That Style (Key)
    • Rubric for Leaders in the Hospitality Industry Glogster™ EDU
    • Rubric for Leaders in the Hospitality Industry Poster
  • Writing Strategies

    Journal Entries:

    • If I were a guest in a hotel, I would look to see…
    • I think the general manager in a hotel can show leadership by…
    • Ways in which I can show self-responsibility are…
    • Ways in which I can show self-management are…
    • To be a leader today, I would need to ….

    Writing Strategy:

    RAFT (Role/Audience/Format/Topic) writing strategy: Students can write a letter enumerating their work ethics and leadership qualities in the form of an application letter.

    • Role: student
    • Audience: hotel hiring manager
    • Format: letter
    • Topic: work ethic and leadership qualities

  • Communication 90 Second Speech Topics

    • Things I can do to increase my wellness are…
    • The qualities of a good leader are…
  • Other Essential Lesson Components

    Enrichment activity

    Students may job shadow a general manager of a local hotel for a day to observe all the duties and tasks they manage.

    Allow them to do a timeline of the various skills they observe.

    TED Talks:

    TED is a nonprofit devoted to spreading ideas, usually in the form of short, powerful talks (18 minutes or less). The video below is related to this lesson. Allow students to view the video and lead a discussion concerning the TED Talk.

    • Roselinde Torres: What it takes to be a great leader
      There are many leadership programs available today, from 1-day workshops to corporate training programs. But chances are, these won’t really help. In this clear, candid talk, Roselinde Torres describes 25 years observing truly great leaders at work, and shares the three simple but crucial questions would-be company chiefs need to ask to thrive in the future.
      http://www.ted.com/talks/roselinde_torres_what_it_takes_to_be_a_great_leader
  • Family/Community Connection

    Ask a human resource manager from a local hotel to speak to the class about the characteristics and traits they look for when hiring.

  • CTSO connection

    Family, Career, Community Leaders of America (FCCLA)
    http://www.texasfccla.org

    Star Events:
    Hospitality, Tourism and Recreation is an individual or team event that recognizes participants who demonstrate their knowledge of the hospitality, tourism, and recreation industries and ability to translate their knowledge into a hypothetical or real business.

    Lesson is preparation for Hospitality LEO test.

  • Service Learning Projects

    True service learning is developed with student voice about concerns and needs. As the students are learning and researching this topic, ask them to think about ways they can maximize their learning to benefit others.

    Ask students how they will use what they have learned about housekeeping. Also ask students what they have learned about showing leadership in any job position.

    Use the LEADERS Model from http://www.servicelearning.org. Brainstorm with your students for a service project pertaining to this lesson.

    Example:
    Students can partner with the local Chamber of Commerce to organize and host a job fair with Chamber of Commerce members in their community.

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