Hotel Technology Tools and Website Design Challenge

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  • Lesson Identification and TEKS Addressed

    Cluster : Hospitality and Tourism

    Course : Hotel Management

  • TEKS Student Expectations

    • (1) The student gains academic knowledge and skills required to pursue the full range of career and postsecondary education opportunities within the hotel industry. The student is expected to:
      • (A) organize oral and written information
      • (B) compose a variety of written documents such as agendas, thank you letters, presentations, and advertisements
    • (5) The student develops principles in time management, decision-making, effective communication, and prioritizing. The student is expected to:
      • (A) apply effective practices for managing time and energy
      • (C) analyze various steps in the decision-making process
    • (8) The student uses information technology tools specific to hotel management to access, manage, integrate, and create information. The student is expected to:
      • (A) use information technology tools to manage and perform work responsibilities
      • (B) use technology tools to perform workplace tasks
      • (C) prepare complex multimedia publications
      • (D) demonstrate knowledge and use of point-of-sale systems
      • (E) evaluate Internet resources for industry information
    • (9) The student uses leadership and teamwork skills in collaborating with others to accomplish organizational goals and objectives. The student is expected to:
      • (A) apply team-building skills
      • (B) apply decision-making and problem-solving skills
      • (C) apply leadership and teamwork qualities in creating a pleasant work atmosphere
      • (D) participate in community leadership and teamwork opportunities to enhance professional skills
    • (12) The student understands the knowledge and skills required for careers in the hotel management industry. The student is expected to:
      • (A) develop job-specific technical vocabulary
  • Basic Direct Teach Lesson

    Instructional Objectives

    Students will:

    • understand the purpose and the departments within the rooms division of a hotel
    • be able to describe the six main tasks of a front desk agent
    • understand the use of Property Management Systems and point-of-sale systems
    • be able to describe the guest cycle and the tasks and technology within each cycle
    • compare and contrast, critique, and develop hotel websites
    • design a hotel website using a template
    • develop job-specific technical vocabulary
  • Rationale

    Script:

    This lesson is going to explore the information technology tools specific to hotel management. In today’s environment, almost all businesses need information technology tools to be efficient, productive, and successful. We will look at how technology is used to link different departments to provide a virtual seamless business to guests.

    Understanding information technology will enable you to have a better understanding of the hotel industry and how businesses achieve success. It will also allow you to have meaningful and intelligent conversations with professionals in the hotel industry.

  • Duration of Lesson

    Five 45 minute class periods

  • Word Wall

    Bucket check: A procedure used to physically verify the accuracy of a guest’s registration information to the Property Management System

    Guest folio: A detailed list of the hotel guest’s room charges, as well as other authorized charges by the guest

    Point-of-Sale (POS): A location at which hotel goods and services are purchased, including the front desk; the POS is often interfaced with the hotel’s PMS

    Property Management System (PMS): A computerized system used by the hotel to manage its rooms revenue, room rates, room assignments, reservations, as well as other selected guest functions

    Recordable locking system: A hotel guest room locking system designed such that when guests insert their “key” (typically an electromagnetic card) into the guest room lock for the first time, the lock is immediately recorded, canceling entry for any previous guest’s key

  • Materials/Specialized Equipment Needed

    Equipment:

    • computer with projector for multimedia presentation
    • computers with Internet access (be sure to follow district guidelines for Internet access.)
    • presenter remote

    Materials:

    • hotel guest bills – black out or hide any personal information such as name, address, and contact information
    • hotel guest room card keys (several different keys, if available)

    Supplies:

    • flip chart paper or poster boards
    • magazines (optional)
    • markers /dry erase markers

    Technology:

    • Microsoft Publisher

    —-

    • copies of handouts (see Lesson Attachments tab)

  • Anticipatory Set

    Before class begins:

    Note to Teacher: Become familiar with Microsoft Publisher Website Templates to be able to assist students as they design their hotel websites.

    If computers are not available, use the same criteria to design a visual poster board.

    Display as many materials as you have available in the front of the classroom so that students see them as they enter (see Materials or Specialized Equipment Needed tab).
    —-
    Begin the lesson by dividing the class into subgroups of three. Provide each group with a poster board and markers. Instruct each group to create a list of technology they think is required to manage a hotel. Have the students be specific and not just list computer with software. Have them list what the software should be able to do for the hotel. The posters will be hung in a selected area of the classroom. Revisit the posters at the end of lesson to see how well students predicted what technology was needed and what the software should do for the hotel.

    Distribute graphic organizer KWL Chart – Hotel Technology (see All Lesson Attachments tab) and allow students to fill in the first two boxes of the chart. Ask students to write down what they already know about hotel technology and software from their personal experiences and what they want to know about hotel technology tools. The last box will be completed during lesson closure.

  • Direct Instruction with Special Education Modifications/Accommodations

    Review lesson objectives, terms, and definitions.

    Introduce the PowerPoint™ Hotel Technology Tools (see All Lesson Attachments tab) and begin discussion with students.
    Distribute graphic organizer Hotel Technology Tools Notes (see All Lesson Attachments tab). Students will be expected to take notes during the slide presentation.

    Announce to students that a quiz will be administered at the end of the lesson.

    There are several examples of property management systems available. This is one example:
    View YouTube™ video:

    • Hotel Management System – Complete Hospitality Software
      Hotel Management System HMS – Property Management Software PMS – Hotel Point of Sale POS – Hotel Software – Restaurant Software, professional hoteliers secret.
      http://youtu.be/E4kkU4R7U5M

    Individualized Education Plan (IEP) for all special education students must be followed. Examples of accommodations may include, but are not limited to:

    • highlight materials for emphasis
    • provide students with vocabulary list with definitions prior to lesson
    • work with a peer tutor
    • use study guides
    • provide printed slide presentation

  • Guided Practice with Special Education Modifications/Accommodations

    Distribute graphic organizer The Guest Cycle Exercise (see All Lesson Attachments tab) to each group. Guide the students through an example of an activity for each stage of the guest cycle.

    Refer to the Guest Cycle Exercise Key (see All Lesson Attachments tab) for guidance on examples for activities with and without technology. Have the student complete the organizer with additional examples for each guest cycle. This can be done as a class or in smaller subgroups and then discussed as a class.

    Individualized Education Plan (IEP) for all special education students must be followed. Examples of accommodations may include, but are not limited to:

    • work with a peer tutor
    • check for understanding
    • encourage participation

  • Independent Practice/Laboratory Experience with Special Education Modifications/Accommodations

    Assign website project: Hotel Website Design Challenge (see All Lesson Attachments tab). Challenge teams to create a fictitious hotel and design a website using tools learned in this lesson.
    Students may work in subgroups of two or three to gather information needed. Explain assignment in detail.

    Introduce students to the Microsoft Publisher Web site templates. They will be able to choose a design and create a hotel website using criteria described in handout.

    Team with the best Hotel Website Design will be awarded a certificate to be placed in their portfolios.

    Distribute graphic organizer Compare and Contrast Hotel Websites (see All Lesson Attachments tab) to research various hotels and their websites.

    Introduce and review Rubric for Hotel Website Design Challenge (see All Lesson Attachments tab) so that students understand how each project component will be assessed.

    If students do not have access to computers, this same project may be done on poster boards and may be assessed with handout Rubric for Hotel Poster Design (see All Lesson Attachments tab).

    Model and guide students through an example of a search for a hotel web page. Focus on aspects you are looking at to determine the elements of a good website page:

    • clear theme for hotel
    • appropriate graphics, fonts, and color
    • element layout (lack of “white space”)
    • menus for easy navigation

    Review general expectations for website creation:

    • theme
    • fictiticous hotel name and logo
    • simple layout
    • appropriate menus for navigation
    • appropriate use of color, fonts, and graphics
    • free of grammatical errors

    Individualized Education Plan (IEP) for all special education students must be followed. Examples of accommodations may include, but are not limited to:

    • working with a peer tutor
    • using of study guide
    • providing printed slide presentation notes

  • Lesson Closure

    Review lesson objectives, terms and definitions.

    Review the students’ posters made at the beginning of the lesson and point out where students guessed correctly for technology needed to manage a hotel.

    Have students complete the last column on their KWL Chart – Hotel Technology graphic organizer (see All Lesson Attachments tab). Review these and answer questions in class.

  • Summative/End of Lesson Assessment with Special Education Modifications/Accommodations

    Student hotel websites will be assessed with the appropriate rubric.

    Distribute Hotel Website Design Certificate (see All Lesson Attachments tab) to the students with the highest scores.

    Administer and assess Hotel Technology Tools Quiz (see All Lesson Attachments tab).

    Individualized Education Plan (IEP) for all special education students must be followed. Examples of accommodations may include, but are not limited to:

    • allowing extended time for testing
    • allowing students to use notes and printed vocabulary for quiz

  • References/Resources

    Textbooks:

    • Reynolds, Johnny Sue, Hospitality Services Food & Lodging, Second Edition, Tinley Park, Illinois: The Goodheart-Willcox Company, Inc., 2010. Print.
    • Hayes, David K., Ninemeier, Jack D., Hotel Operations Management, Second Edition, Upper Saddle River, New Jersey: Pearson Education, Inc., 2007. Print.

    YouTube™:

    • Hotel Management System – Complete Hospitality Software
      Hotel Management System HMS – Property Management Software PMS – Hotel Point of Sale POS – Hotel Software – Restaurant Software, professional hoteliers secret.
      http://youtu.be/E4kkU4R7U5M
  • Additional Required Components

    English Language Proficiency Standards (ELPS) Strategies

    • use “word wall” for vocabulary words
    • work with a peer tutor
    • peer to read materials
    • highlighted materials for emphasis
    • shortened simplified instructions
  • College and Career Readiness Connection

    AchieveTexas Career Cluster Crosswalks

    The Career Cluster Crosswalks housed on the AchieveTexas website http://www.achievetexas.org/index.html provide Texas teachers with a direct connection between their CTE course TEKS and the College and Career Readiness Standards (CCRS). Language Arts, Mathematics, Science, Social Studies and Cross-Disciplinary integration are the focus of the CCRS. These college and career readiness standards are essential in the planning and delivery of CTE lessons. The extent to which the integration occurs is determined by the methods and strategies utilized by each teacher.

    Career Cluster Crosswalks for Education and Training, Hospitality and Tourism and Human Services Career Clusters can be found at:
    http://www.achievetexas.org/Career%20Cluster%20Crosswalks.htm

  • Recommended Strategies

    Reading Strategies

    Encourage students to read more about information technology with the Rooms Division within hotel management.

    • Hotel Business Trade Magazine
      Allow students to research and identify examples of various technology. Use the pre-reading strategy prediction.
      http://subscribe.hotelbusiness.com (free subscription)
    • Hotel Business
      The vertical portal bringing you late breaking news and analysis in a real time format – personalized by you to guarantee you get only the news and information you want when you want it.
      http://hotelbusiness.com/hb/main.asp

    Encourage students to connect reading and their life experiences or prior knowledge.

  • Quotes

    When one door closes, another opens; but we often look so long and so regretfully upon the closed door that we do not see the one that has opened for us.
    -Alexander Graham Bell

    Action is the foundational key to all success.
    -Pablo Picasso

    The future belongs to those who believe in the beauty of their dreams.
    -Eleanor Roosevelt

    The best thing about the future is that it comes one day at a time.
    -Abraham Lincoln

    Everybody gets so much information all day long that they lose their common sense.
    -Gertrude Stein

  • Multimedia/Visual Strategies

    PowerPoint™:

    • Hotel Technology Tools
    • Presentation Notes: Hotel Technology Tools

    Technology:

    • Free iPad Apps:
      • Hotel Management HD
        Magazine targeted latest news and trends in the hotel industry.

    Files for downloading:

  • Graphic Organizers/Handout

    Graphic Organizers:

    • Compare and Contrast Hotel Websites
    • Hotel Technology Tools Notes
    • Hotel Technology Tools Notes (Key)
    • KWL Chart – Hotel Technology
    • The Guest Cycle Exercise
    • The Guest Cycle Exercise (Key)

    Handouts:

    • Hotel Poster Design Certificate
    • Hotel Technology Tools Quiz
    • Hotel Technology Tools Quiz (Key)
    • Hotel Website Design Challenge
    • Hotel Website Design Certificate
    • Rubric for Hotel Poster Design
    • Rubric for Hotel Website Design
  • Writing Strategies

    Journal Entries:

    • If I could create a smart phone app for a hotel it would include …
    • I think a blog for a hotel is (or is not) a good idea because …
    • Three ways a hotel can improve a guest’s experience through technology are …
    • The technology I like to use best is … (and why)
    • If I were a front desk agent, I would …

    Writing Strategy:

    RAFT (Role/Audience/Format/Topic) writing strategy:

    • Role: front desk agent
    • Audience: previous, current, and potential guests at your hotel
    • Format: a daily blog entry for your hotel describing a typical day (activities, responsibilities, and interesting moments) for a hotel desk agent
    • Topic: technology implementation and career investigation

  • Communication 90 Second Speech Topics

    • Five ways a quick response code (QR) can be used in a hotel are …
    • Five ways point-of-sales systems can be integrated into the Property Management System are …
  • Other Essential Lesson Components

    Enrichment activity

    • Students can create a QR for a hotel website.
    • Students can outline and describe a new smart phone application.

    Math Assessment Problem #2

    • (8) The student uses information technology tools specific to hotel management to access, manage, integrate, and create information. The student is expected to:
      • (E) evaluate internet resources for industry information.

  • Family/Community Connection

    Students can visit a local hotel and get a tour of the front desk and communications areas within the hotel. Students can prepare questions ahead of visit to ask the front desk agents and the communications specialists.

  • CTSO connection

    Family, Career, Community Leaders of America (FCCLA)
    http://www.texasfccla.org

    Star Events:
    Hospitality, Tourism and Recreation is an individual or team event that recognizes participants who demonstrate their knowledge of the hospitality, tourism, and recreation industries and ability to translate their knowledge into a hypothetical or real business.

    Lesson is preparation for Hospitality LEO test.

  • Service Learning Projects

    True service learning is developed with student voice about concerns and needs. As the students are learning and researching this topic, ask them to think about ways they can maximize their learning to benefit others.

    Ask students how they will use what they have learned about information technology within a hotel.

    Use the LEADERS Model from http://www.servicelearning.org. Brainstorm with your students for a service project pertaining to this lesson.

    Example: Students can work with a small Bed and Breakfast or small limited service independent motel or hotel to create a website or blog that might not have the resources available to do this on their own.