Front of the House: Leadership and Teamwork

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  • Lesson Identification and TEKS Addressed

    Cluster : Hospitality and Tourism

    Course : Restaurant Management

  • TEKS Student Expectations

    • (3) The student solves problems using critical thinking, innovation, and creativity independently and in teams. The student is expected to:
      • (A) generate creative ideas to solve problems by brainstorming possible solutions
      • (B) employ critical-thinking and interpersonal skills to resolve conflicts with individuals such as coworkers, customers, clients, and employers
    • (5) The student understands roles within a team, work units, departments, organizations, and the larger environment of the restaurant industry. The student is expected to:
      • (A) explain the different types and functions of departments
    • (7) The student uses leadership and teamwork skills in collaborating with others to accomplish organizational goals and objectives. The student is expected to:
      • (C) determine leadership and teamwork qualities to aid in creating a pleasant working atmosphere
      • (D) participate in community leadership and teamwork opportunities to enhance professional skills
  • Basic Direct Teach Lesson

    Instructional Objectives

    Students will:

    • analyze leadership and teamwork skills
    • identify work stations in the front of the house
    • review steps to solving conflicts in the workplace
    • brainstorm solutions to workplace conflicts
    • participate in community events to enhance leadership and teamwork skills
  • Rationale

    All businesses need good leaders and employees who can work as a team. Understanding how to resolve conflicts in the workplace will make the work environment a pleasant and enjoyable one to work in. The restaurant industry needs excellent leaders and team players to serve their customers. Are you a leader and team player? Let’s find out.

  • Duration of Lesson

    Three 45 minute class periods

  • Word Wall

    Communication: The process of sending and receiving messages from others

    Conflict: A disagreement, dispute, or fight between people with opposing points of view

    Conflict resolution: The process of settling a conflict by cooperating and problem solving

    Empathy: The skill of thinking about what it would be like in another’s place

    Leadership: The ability to motivate others to cooperate in doing a common task

    Server: The service staff member who has the most contact with the customers

    Service station: An area where supplies are kept for the service staff to reset tables between customers

    Side work: Duties that service staff members have to perform before the dining room is open to customers

    Teamwork: Learning to effectively communicate, resolve conflicts and develop negotiation skills

  • Materials/Specialized Equipment Needed

    Equipment:

    • computer with projector for PowerPoint™ presentation

    Materials:

    • cardstock
    • magazine pictures of people who are in a conflict

    Supplies:

    • bistro apron
    • menu
    • ticket book

    • copies of handouts (see All Lesson Attachments tab)
  • Anticipatory Set

    Before class begins:

    Display magazine or computer images of people who are in a conflict with another person as well as a server apron, ticket book and menu.

    As students enter the classroom, allow them to observe the images of people who are in a conflict with other people.

    Ask students the following questions:

    • Are you a leader? How do you know you are a leader?
    • Are you a team player? How do you know you are a team player?
    • Have you ever had a disagreement with another person?
    • How did you resolve that disagreement?
    • Were you able to compromise and settle the disagreement?

    Lead a discussion about workplace conflicts and how it affects the restaurant business.

  • Direct Instruction with Special Education Modifications/Accommodations

    Introduce lesson objectives, terms and definitions.

    Distribute graphic organizer Front of the House: Leadership and Teamwork Notes (see All Lesson Attachments tab) so that students may take notes during slide presentation.

    Introduce PowerPoint Front of the House: Leadership and Teamwork (see All Lesson Attachments tab) and lead a discussion on the importance of working together in the restaurant industry.

    View YouTube™ video:

    • How to Staff the Front of the House | Restaurant Business
      Learn how to staff the front of the house with the advice from Paul Bolles-Beaven in this restaurant business video from Howcast.
      http://youtu.be/XzTxOvNqppw

    Individualized Education Plan (IEP) for all special education students must be followed. Examples of accommodations may include, but are not limited to:

    • check for understanding
    • allow extra time for assignment

  • Guided Practice with Special Education Modifications/Accommodations

    Distribute graphic organizer Steps to Resolve Conflict (see All Lesson Attachments tab) and discuss with your students the importance of solving conflicts in the workplace.

    Place the Conflicts in the Workplace – Scenarios (see All Lesson Attachments tab) in a basket. Some cards have been left blank so that other scenarios may be added.

    Divide the class into subgroups of four and allow one person from each group to pick a card from the basket.

    Students should brainstorm possible solutions to the scenarios and document the ideas on the handout.

    Solutions to the conflicts will be presented in the Lesson Closure section.

    Individualized Education Plan (IEP) for all special education students must be followed. Examples of accommodations may include, but are not limited to:

    • encourage participation
    • peer tutor

  • Independent Practice/Laboratory Experience with Special Education Modifications/Accommodations

    Work with your community to seek venues that will allow your students to practice their service skills at banquets, functions and events.

    Examples:

    • chamber of commerce
    • charity organizations
    • country club
    • local community college
    • school district events

    Distribute handout Rubric for Community Leadership and Teamwork Experience (see All Lesson Attachments tab) so that students may understand what is expected.

    Individualized Education Plan (IEP) for all special education students must be followed. Examples of accommodations may include, but are not limited to:

    • work with a peer tutor
    • extended time

  • Lesson Closure

    Review lessons objectives, terms and definitions.

    Each group can discuss the scenarios that they chose and how they solved the problem by following the steps to conflict resolution.

    Guide the students with the correct procedures so that they may understand the process.

  • Summative/End of Lesson Assessment with Special Education Modifications/Accommodations

    Students may evaluate the community event in which they participated and discuss with the class the overall experience.

    Students will be assessed with appropriate rubric.

    Individualized Education Plan (IEP) for all special education students must be followed. Examples of accommodations may include, but are not limited to:

    • encourage participation
    • praise participation

  • References/Resources

    Textbooks:

    • Culinary essentials. (2010). Woodland Hills, CA: Glencoe/McGraw Hill.
    • Foundations of restaurant management & culinary arts: Level one. (2011). Boston, MA: Prentice Hall.

    Websites:

    YouTube™:

    • How to Staff the Front of the House | Restaurant Business
      Learn how to staff the front of the house with the advice from Paul Bolles-Beaven in this restaurant business video from Howcast.
      http://youtu.be/XzTxOvNqppw
  • Additional Required Components

    English Language Proficiency Standards (ELPS) Strategies

  • College and Career Readiness Connection

    AchieveTexas Career Cluster Crosswalks

    The Career Cluster Crosswalks housed on the AchieveTexas website http://www.achievetexas.org/index.html provide Texas teachers with a direct connection between their CTE course TEKS and the College and Career Readiness Standards (CCRS). Language Arts, Mathematics, Science, Social Studies, and Cross-Disciplinary integration are the focus of the CCRS. These college and career readiness standards are essential in the planning and delivery of CTE lessons. The extent to which the integration occurs is determined by the methods and strategies utilized by each teacher.

    Career Cluster Crosswalks for Education and Training, Hospitality and Tourism, and Human Services Career Clusters can be found at:
    http://www.achievetexas.org/Career%20Cluster%20Crosswalks.htm

  • Recommended Strategies

    Reading Strategies

    Have students read the following article from the National Restaurant Association about employee conflict:

    Reading Strategy:

    • Encourage students to connect reading to their life experiences or prior knowledge.

  • Quotes

    The goal as a company is to have customer service that is not just the best but legendary.
    -Sam Walton, Founder of Wal-Mart

    Well done is better than well said.
    -Benjamin Franklin

    Spend a lot of time talking to customers face to face. You’d be amazed how many companies don’t listen to their customers.
    -Ross Perot

  • Multimedia/Visual Strategies

    PowerPoint™:

    • Front of the House: Leadership and Teamwork
    • Presentation Notes – Front of the House: Leadership and Teamwork

    Technology:

    TED Talks:

    • The Leadership Plan: Boone Pickens at TEDxOStateU
      Oklahoma State University alum, oil entrepreneur and billionaire Boone Pickens debuted his leadership speech at TEDxOStateU. Pickens gives tips and tricks for becoming a successful leader.
      https://www.youtube.com/watch?v=aeiSXpmMQys

    Files for Downloading:

  • Graphic Organizers/Handout

    Graphic Organizers:

    • Front of the House: Leadership and Teamwork Notes
    • Front of the House: Leadership and Teamwork Notes (Key)
    • Steps to Resolve Conflicts

    Handouts:

    • Conflicts in the Workplace – Scenarios
    • Rubric for Community Leadership and Teamwork Experience

    Files for Downloading:

  • Writing Strategies

    Journal Entries:

    • Leadership skills are needed in the work world because . . .
    • Being part of a team is important because . . .
    • Servers working in restaurants have to work as part of a team because . . .

    Writing Strategy:

    • RAFT
      • Role: restaurant management student
      • Audience: local community college culinary arts instructor
      • Format: email
      • Topic: requesting to volunteer at their catering events to gain professional skills
  • Communication 90 Second Speech Topics

    • Three leadership skills that I have are . . . .
    • Three teamwork skills that I have are . . . .
  • Other Essential Lesson Components

    Enrichment activity

    TED Talks:

    TED is a nonprofit devoted to spreading ideas, usually in the form of short, powerful talks (18 minutes or less). The video below is related to this lesson. Allow students to view the video and lead a discussion concerning the TED Talk.

    • The Leadership Plan: Boone Pickens at TEDxOStateU
      Oklahoma State University alum, oil entrepreneur and billionaire Boone Pickens debuted his leadership speech at TEDxOStateU. Pickens gives tips and tricks for becoming a successful leader.
      https://www.youtube.com/watch?v=aeiSXpmMQys
  • Family/Community Connection

    Guest speaker:

    Invite the manager of a local restaurant to speak to the class about how conflicts are resolved with employees and customers at his/her business. Ask the manager how he/she recognizes leaders in the workplace and how important working as a team member is in the industry.

  • CTSO connection

    Family, Career and Community Leaders of America

    http://www.fcclainc.org

    • Leadership – An individual event – recognizes participants who actively evaluate and grow in their leadership potential. Participants use the Student Leadership Challenge and supporting materials, to investigate their leadership ability and develop a mentorship relationship to further their leadership development.

    SkillsUSA:

    http://www.skillsusa.org/

    • Restaurant Service (formerly Food and Beverage Service) – Contestants are tested on skills required in the “front of the house” of a fine restaurant. The focus is on guest service and guest relations in the dining room including: table set up; greeting guests; reservations procedures; presentation of menus; description of food, drinks, soups and specials of the day; taking orders; serving each course and clearing the table after each course; and preparation and presentation of the check and closing remarks. Contestants are judged on personal appearance, tableside manner, professionalism, ease with guests, courtesy, general knowledge and technical and verbal skills.
  • Service Learning Projects

    Successful service learning project ideas originate from student concerns and needs. Allow students to brainstorm about service projects pertaining to lesson.

    www.ysa.org

    Example:
    Create a multimedia presentation on conflict resolution that students can share with an elementary school in their district.

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