Careers in Hotel Management

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  • Lesson Identification and TEKS Addressed

    Cluster : Hospitality and Tourism

    Course : Hotel Management

  • TEKS Student Expectations

    • (1) The student gains academic knowledge and skills required to pursue the full range of career and postsecondary education opportunities within the hotel industry. The student is expected to:
      • (A) organize oral and written information
      • (B) compose a variety of written documents such as agendas, thank you letters, presentations, and advertisements
    • (2) The student uses verbal and nonverbal communication skills to create, express, and interpret information for providing a positive experience for guests and employees. The student is expected to:
      • (A) develop, deliver, and critique presentations
    • (6) The student understands the importance of employability skills. The student is expected to:
      • (A) identify the required training or education requirements that lead to an appropriate industry certification
      • (B) comprehend and model skill related to seeking employment
      • (E) complete required employment forms such as I-9, work visa, W-4, and licensures to meet employment requirements
      • (F) research the local and regional labor workforce market to determine opportunities for advancement
      • (G) investigate professional organizations and development training opportunities to keep current on relevant trends and information within the industry
      • (H) explore entrepreneurship opportunities
    • (12) The student understands the knowledge and skills required for careers in the hotel management industry. The student is expected to:
    • (A) develop job-specific technical vocabulary
  • Basic Direct Teach Lesson

    Instructional Objectives

    Students will:

    • outline education opportunities available after high school graduation
    • investigate employment opportunities in hotel management
    • assess salaries, duties, work environment, and job outlook for employment
    • evaluate personal job skills, aptitude, and interests with a state recognized assessment program
    • complete an employment application, an I-9, and W-4 form
    • explore entrepreneurship opportunities
  • Rationale

    What career do you see in your future? What education do you need for this career? How much money will you make? What skills will you need? In this lesson you will explore the answers to these questions as well as additional information regarding Hotel Management. Let’s get started!

  • Duration of Lesson

    Seven 45 minute class periods

  • Word Wall

    Abilities: The quality of being able to do something, especially the physical, mental, financial, or legal power to accomplish something

    Apprentice: One bound by legal agreement to work for another for a specific amount of time in return for instruction in a trade, art, or business

    I-9 form: The Employment Eligibility Verification is a U.S. Citizenship and Immigration Services form. It is used by an employer to verify an employee’s identity and to establish that the worker is eligible to accept employment in the United States

    Job application: Is an application for employment used by companies to hire employees

    Job Training: Training involving both on-the-job experience and informal training with experienced workers

    Organization skills: Strategies used to organize oneself

    Professional References: Are references from individuals who can attest to your skills, qualifications, and abilities. Professional references can include managers, colleagues, clients, business contacts, and others who can recommend you for employment

    Program of Study (curriculum framework): A sequence of instruction (based on recommended standards and knowledge and skills) consisting of coursework, co-curricular activities, work-site learning, service learning and other learning experiences. This sequence of instruction provides preparation for a career

    Related Experiences: Previous work-related skill, knowledge, or experience is required for occupations

    Skills: Refer to the talent and expertise a person possesses to perform a certain job or task

    Tasks: A piece of work assigned or done as part of one’s duties

    Work activities: Descriptions of activities associated with specific business requirements that end users perform to accomplish their jobs

    W-4 form: IRS tax forms are used by taxpayers and tax-exempt organizations to report financial information to the Internal Revenue Service (IRS) of the United States. They are used to report income and calculate taxes to be paid to the federal government of the United States

  • Materials/Specialized Equipment Needed

    Equipment:

    • computer with projector for multimedia presentation
    • computers with Internet access (be sure to follow district guidelines for Internet access)
    • light projector (Elmo)
    • presenter/remote

    Materials:

    • cardstock
    • index cards
    • markers

    Supplies:

    • hotel desk bell
    • hotel room keys
    • linens
    • luggage
    • play money
    • step ladder
    • tie (representing manager)

    • copies of handouts (see All Lesson Attachments tab)

  • Anticipatory Set

    Before class begins:

    Note to teacher – Become familiar with:

    • The Texas Work Prep Learning Management System (LMS) designed and hosted by the Texas Workforce Commission. The Job Hunter’s Guide Course – This course will allow the student to gain knowledge and skills to attain employment. The course is approximately an hour and a half long. Students will receive a certificate upon completion of this course. Certificate can be printed and added to their professional portfolio.
      https://www.texasworkprep.com/texasworkprep.htm

    Print the Hotel Management Careers O*Net Flashcards (see All Lesson Attachments tab) on card stock ready for use in the Independent Practice tab.

    Gather as many materials (see Materials or Specialized Equipment Needed tab) as you have available and display them on a table in front of the room.

    On index cards, write the following titles:

    • Ladder of Success (title at top)
    • On the Job Training (1st step)
    • Certifications (2nd step)
    • Associate’s Degree (3rd step)
    • Bachelor’s Degree (4th step)
    • Graduate Degree (5th step)

    Tape cards on the steps of the ladder from the bottom up with the title at the very top. Place a small amount of money on the lowest step representing On the Job Training. Place more money on the next step representing Certifications. Continue adding more money until the most money is at the top step, Graduate Degree.

    As students enter the classroom, allow them to visualize the more education they acquire, the more money they can make.

    When students are seated, have students brainstorm answers to the following questions. Assign a student scribe to record all answers on the board or chart tablet.

    • Have you considered a career in Hotel Management?
    • Which department would you choose?
    • How much money do you think hotel managers make in a year?
    • When you think of employment in hotels, what comes to mind?
  • Direct Instruction with Special Education Modifications/Accommodations

    Introduce lesson objectives, terms, and definitions.

    Introduce PowerPoint™ Careers in Hotel Management (see All Lesson Attachments tab). Allow time for questions and class discussion.

    Distribute Programs of Study for Lodging Manager (see All Lesson Attachments tab) so that students may follow along during the slide presentation.

    Distribute graphic organizer Opportunities for Advancement in Hotel Management (see All Lesson Attachments tab) and allow student to list careers at the different levels of education.

    Videos from Career One Stop are available for five careers in Hotel Management.

    • Baggage, Porters and Bellhops
    • Concierges
    • Hotel – Motel – Resort Desk Clerks
    • Housekeeping Supervisors
    • Maids and Housekeeping Cleaners

    http://www.careeronestop.org/Videos/CareerandClusterVideos/career-and-cluster-videos.aspx

    Distribute graphic organizer Education and Training in Hotel Management (see All Lesson Attachments tab) and allow the students to outline their plans for continued preparation towards their careers.
    Stress the need for continued training opportunities throughout one’s career.

    Individualized Education Plan (IEP) for all special education students must be followed. Examples of accommodations may include, but are not limited to:

    • checking for understanding
    • peer assistance with notetaking
    • providing printed PowerPoint™ notes
    • extra time to take notes

  • Guided Practice with Special Education Modifications/Accommodations

    Introduce the Texas Work Prep Learning Management System.
    Direct students to the Texas Job Hunter’s Guide Course.
    https://www.texasworkprep.com/texasworkprep.htm

    Inform students that this is an interactive free assessment that will allow them to identify their job values, interests, aptitudes, and skills assessments as well as assist them in preparing a résumé and teaching them interview skill tips. Students must complete all six sections and successfully pass a short quiz to receive their printable certificate. Stress the importance of having this type of documentation in their professional portfolio.

    Distribute copies of the Employment Application, W-4 and I-9 (see All Lesson Attachments tab) employment forms to students as they complete their assessment. Inform students of the importance of these three forms before they begin to work. Instruct them in filling in the information.

    If available, use the light projector (Elmo) to guide students and encourage them to use their best handwriting and to avoid errors. Also, advise the students that the application needs to be completed and signed with their signature to be a legal application. Assist students with any parts of the application that they may have difficulty with.
    Many job applications are now available online to apply for employment and students may practice filling in the applications.

    Individualized Education Plan (IEP) for all special education students must be followed. Examples of accommodations may include, but are not limited to:

    • allow extra time needed to complete handwritten sample job application
    • assisting student in gathering information
    • provide praise and encouragement
    • grade according to work done

  • Independent Practice/Laboratory Experience with Special Education Modifications/Accommodations

    Divide students into teams of two. Introduce the scenario:

    You and your coworkers have been selected to investigate careers in hotel management. Work together as a team to research information needed to share with the class.

    Place Hotel Management Careers O*Net Flashcards (see All Lesson Attachments tab) in a basket and ask one member from each group to select a card with a career they will research and present to the class.

    Distribute the Rubric for Career Poster Visual Display and Rubric for Electronic Glogster ™ EDU Career Poster (see All Lesson Attachments tab) so students understand what is expected.

    Introduce and guide students through the website components of the *O*Net Online America Job Center Network.
    http://www.onetonline.org/

    Students will locate the selected career and gather information for their multimedia presentation. The following information should be included:

    • Technology
    • Knowledge
    • Skills
    • Abilities
    • Work Tasks
    • Tools and Activities
    • Job Zone
    • Education
    • Interest Code
    • Work Styles
    • Work Values
    • Wages and Employment Trends

    Individualized Education Plan (IEP) for all special education students must be followed. Examples of accommodations may include, but are not limited to:

    • check for understanding
    • allowing extended time for typing resume
    • extending possible tutoring time before and after school
    • allowing time at home if a computer is available

  • Lesson Closure

    Review lesson plan objectives, terms and definitions.

    Display graphic organizer Hotels, Motels, and Resorts in Your Area (see All Lesson Attachments tab) on a light projector. Assign a scribe to fill in the answers as you discuss the possible places of employment in your city/town.

  • Summative/End of Lesson Assessment with Special Education Modifications/Accommodations

    Teams will present their visual displays to share with their classmates. Allow time for student questions and class discussion after each presentation.

    Student projects/presentations will be assessed with appropriate rubric.

    Students will also present their certificates from the Texas Work Prep Learning Management System.
    Texas Job Hunter’s Guide Course and should be saved in their career portfolio.

    Individualized Education Plan (IEP) for all special education students must be followed. Examples of accommodations may include, but are not limited to:

    • allowing assistance in typing final resume
    • allow extra time for turning in resume

  • References/Resources

    Images:

    • Microsoft Office Clip Art: Used with permission from Microsoft.

    Textbook:

    • Reynolds, J. (2010). Hospitality services food & lodging. (Second ed.). Tinley Park, Illinois: Glenco, McGraw-Hill.

    Websites:

  • Additional Required Components

    English Language Proficiency Standards (ELPS) Strategies

  • College and Career Readiness Connection

    AchieveTexas Career Cluster Crosswalks

    The Career Cluster Crosswalks housed on the AchieveTexas website http://www.achievetexas.org/index.html provide Texas teachers with a direct connection between their CTE course TEKS and the College and Career Readiness Standards (CCRS). Language Arts, Mathematics, Science, Social Studies, and Cross-Disciplinary integration are the focus of the CCRS. These college and career readiness standards are essential in the planning and delivery of CTE lessons. The extent to which the integration occurs is determined by the methods and strategies utilized by each teacher.

    Career Cluster Crosswalks for Education and Training, Hospitality and Tourism, and Human Services Career Clusters can be found at:
    http://www.achievetexas.org/Career%20Cluster%20Crosswalks.htm

  • Recommended Strategies

    Reading Strategies

    Distribute a copy of the National Institute for Occupational Safety and Health (NIOSH) Are You a Teen Worker? (see All Lesson Attachments tab) to students to read about safety in the workplace.

    The Word Attack Strategy will be utilized. Advise students prior to reading the article, to skim the article and circle / underline words that are unfamiliar to them. For example, any restaurant acronyms or lingo used in the food industry. The students will be encouraged to use http://www.dictionary.com and to check the word wall to help with decoding. This procedure will help them with understanding of the meaning and pronunciation of the words.

  • Quotes

    I like to escape to hotels.
    -David Boreanaz

    I’ve just always liked hotels. I like the bed and the sheets and everything that comes along with it.
    -David Boreanaz

    My mother made me do all the housework as a boy. I still do it, even in hotels.
    -Ernest Borgnine

    At hotels, you are an actress. Absolutely. You can do what you want. Go where you want. I love my home too. But I love to arrive in a hotel. They have books, chocolate, food. I put things in the little refrigerator.
    -Sonia Rykiel

    The great advantage of a hotel is that it is a refuge from home life.
    -George Bernard Shaw

    I’m very intelligent. I’m capable of doing everything put to me. I’ve launched a perfume and want my own hotel chain. I’m living proof blondes are not stupid.
    -Paris Hilton

    I need something truly beautiful to look at in hotel rooms.
    -Vivien Leigh

  • Multimedia/Visual Strategies

    Powerpoint™:

    • Careers in Hotel Management
    • Presentation Notes – Careers in Hotel Management

    Technology:

    • Infographics:
      • Careers in the Hotel Industry
        Leisure and hospitality added 75,000 jobs in June, 2013. Monthly job growth in this industry has averaged 55,000 thus far in 2013, almost twice the average gain of 30,000 per month in 2012. Within leisure and hospitality, employment in food services and drinking places continued to expand, increasing by 52,000 in June. Source: BLS.gov
        http://careerbright.com/career-jobs/careers-in-the-hotel-industry-infographic

    Files for downloading:

  • Graphic Organizers/Handout

    Graphic Organizer:

    • Education and Training in Hotel Management
    • Hotels, Motels, and Resorts in Your Area (one copy)
    • Opportunities for Advancement in Hotel Management
    • Opportunities for Advancement in Hotel Management (Key)

    Handouts

    • Are You a Teen Worker?
    • Employment Application
    • Form I-9 Updated
    • Lodging Manager (Excel and PDF)
    • Hotel Management Careers O*Net Flashcards
    • Rubric for Career Poster Visual Display
    • Rubric for Electronic Glogster™EDU Career Poster
    • W-4 Form

    Files for downloading:

  • Writing Strategies

    Journal Entries:

    • I would like to get a hotel job in . . .
    • The type of hotel I would like to own is. . .
    • It is important to list your skills on an employment application because. . .
    • I am interested in ___________ Program of Study because ….
    • I would/would not like a career in a hotel because ….
    • I would like a hotel career in a ___________ (city) because ….
    • Hospitality is about service. I like to assist people because ….

    Writing Strategy:

    • RAFT writing strategy
      • Role: Guest
      • Audience: Hotel Manager
      • Format: Online review of hotel
      • Topic: Ratings for hotel stay
  • Communication 90 Second Speech Topics

    • List three advantages and disadvantages to a hotel career in Las Vegas.
    • Three perks of working in a franchise hotel are….
    • Explain how networking works.
  • Other Essential Lesson Components

    Enrichment activity

    Students can pick up hotel brochures from their city/town to compare and contrast the number of rooms, amenities available, and possible career opportunities available.

    Infographic:

    Infographics are graphic visual representations of information, data or knowledge intended to present complex information quickly and clearly.

    The infographic below is related to this lesson. Allow students to view the image on a projector and lead a discussion concerning the information provided.

    • Careers in the Hotel Industry
      Leisure and hospitality added 75,000 jobs in June, 2013. Monthly job growth in this industry has averaged 55,000 thus far in 2013, almost twice the average gain of 30,000 per month in 2012. Within leisure and hospitality, employment in food services and drinking places continued to expand, increasing by 52,000 in June. Source: BLS.gov
      http://careerbright.com/career-jobs/careers-in-the-hotel-industry-infographic
  • Family/Community Connection

    Tours:

    • tour a hotel, motel, and a resort in your area to view the differences, amenities available, and customer service.
  • CTSO connection

    Family Career and Community Leaders of America (FCCLA)
    http://texasfccla.org

    STAR Events:

    • Career Investigation An individual event – recognizes participants for their ability to perform self-assessments, research and explore a career, set career goals, create a plan for achieving goals, and describe the relationship of Family and Consumer Sciences coursework to the selected career.
    • Job Interview An individual event – recognizes participants who use Family and Consumer Sciences and / or related occupations skills to develop a portfolio, participate in an interview, and communicate a personal understanding of job requirements.

    Skills USA
    http://www.skillsusatx.org/

    Championship Contest:

    • Employment Application Process – Test the contestant’s readiness in applying for employment and their understanding of the process. The contest is available to students who are classified under the provision of Public Law 105-17, Individuals with Disabilities Education Act, 1997. The competition includes completing an application and interviewing with the judges. Their resume and portfolio are used during their interviews.
  • Service Learning Projects

    Successful service learning project ideas originate from student concerns and needs. Allow students to brainstorm about service projects pertaining to lesson. For additional information on service learning see http://www.servicelearning.org.

    Possible ideas:

    • hold a fundraising event for a local charity and ask a local hotel manager to donate a room for the winning prize.
    • volunteer to valet cars for guests and donate tips to charity