Travel and Tourism Management Course Outline

The lessons in this course may be used in any sequence. The suggested sequence order is as follows:

All TEKS Overview

I. Principles of Time Management

A. Time management
B. Decision making

  • (10) The student develops principles in time management, decision making, effective communication, and prioritizing. The student is expected to:
    • (A) apply effective practices for managing time and energy
    • (B) analyze various steps in the decision-making process
    • (C) discuss the importance of balancing a career, family, and leisure activities

II. Leadership and Teamwork Skills

A. Problem solving
B. Team building
C. Community service

  • (7) The student uses leadership and teamwork skills in collaborating with others to accomplish organizational goals and objectives. The student is expected to:
    • (A) apply team-building skills
    • (B) apply decision-making and problem-solving skills
    • (C) apply teamwork and leadership qualities in creating a pleasant work environment
    • (D) determine the impact of cultural diversity on teamwork
    • (E) participate in community service opportunities to enhance professional skills

III. Management Principles

A. Numerical concepts
B. Products and services
C. Industry functions
D. Quality control systems

  • (5) The student understands roles within teams, work units, departments, organizations, inter-organization systems, and the larger environment of the travel and tourism industry. The student is expected to:
    • (A) explain the functions and interactions of departments within a travel and tourism business
    • (B) explain the functions and interactions of various travel and tourism businesses
    • (C) implement quality-control systems and practices
    • (D) develop and manage plans to accomplish organizational goals
    • (E) formulate collaboration with other industries to provide an all-inclusive product for the customer
  • (11) The student uses technical knowledge and skills required to pursue careers in the travel and tourism industry. The student is expected to:
    • (A) develop job-specific technical vocabulary
    • (I) demonstrate an understanding of tourism sales and distribution systems
  • (1) The student gains academic knowledge and skills required to pursue the full range of career and postsecondary education opportunities within the travel and tourism industry. The student is expected to:
    • (D) calculate correctly using numerical concepts such as percentages and estimations in practical situations
    • (E) investigate the elements of geography that affect travel and tourism customer service
    • (F) summarize how to use the state of the economy to plan products and service

IV. Communication Skills

A. Written composition
B. Verbal and nonverbal communication
C. Presentation skills

  • (1) The student gains academic knowledge and skills required to pursue the full range of career and postsecondary education opportunities within the travel and tourism industry. The student is expected to:
    • (A) organize oral and written information
    • (B) compose a variety of written documents such as itineraries, thank you letters, presentations, and advertisements
    • (C) deliver different types of presentations such as informative, instructional, persuasive, and decision-making
  • (2) The student uses oral and written communication skills in creating, expressing, and interpreting information and ideas, including technical terminology and information. The student is expected to:
    • (A) employ verbal skills when obtaining and conveying information
    • (B) use verbal and nonverbal communication skills effectively with individuals such as customers, coworkers, and employers to foster positive relationships
    • (C) develop and deliver presentations using appropriate technology to engage and inform audiences
  • (11) The student uses technical knowledge and skills required to pursue careers in the travel and tourism industry. The student is expected to:
    • (J) demonstrate knowledge of destination and attraction planning and development, including the use of organizations such as convention and visitor’s bureaus and state tourist boards

V. Guest Services

A. Industry vocabulary
B. Selling process
C. Marketing research
D. Cultural diversity

  • (11) The student uses technical knowledge and skills required to pursue careers in the travel and tourism industry. The student is expected to:
    • (A) develop job-specific technical vocabulary
    • (B) use marketing techniques to sell products and services
    • (C) evaluate current and emerging technologies to improve guest services
    • (D) use different types of payment options
    • (E) analyze customer service concepts
    • (F) evaluate customer service scenarios
    • (G) describe how customer service affects a company’s bottom line
    • (H) develop an awareness of cultural diversity to enhance travel planning by exploring differences in social etiquette, dress, and behaviors of different countries
    • (J) demonstrate knowledge of destination and attraction planning and development, including the use of organizations such as convention and visitor’s bureaus and state tourist boards

VI. Industry Research

A. Critical thinking skills
B. Making informed travel decisions
C. Budgeting and forecasting
D. Improving services and products

  • (3) The student solves problems using critical-thinking skills independently and in teams. The student is expected to:
    • (A) generate creative ideas by brainstorming possible solutions
    • (B) guide individuals through the process of making informed travel decisions
    • (C) use principles of budgeting and forecasting to maximize profit and growth for travel and tourism establishments
    • (D) analyze customer comments to formulate improvements in services and products and training of staff

VII. Industry Regulations and Compliance

A. Safety hazards
B. Health codes
C. Security measures

  • (6) The student understands the importance of health, safety, and environmental systems in the travel and tourism industry and their importance to organizational performance and regulatory compliance. The student is expected to:
    • (A) identify hazards common to workplaces such as safety, health, and environmental hazards
    • (B) use industry standards to implement safety precautions to maintain a safe worksite
    • (C) demonstrate first aid and cardiopulmonary resuscitation
    • (D) describe environmental procedures that ensure a facility is in compliance with health codes
    • (E) describe how to respond to emergency situations
    • (F) analyze potential effects caused by common chemicals and hazardous materials
    • (G) analyze security measures to protect the guests, customers, and staff and to limit liability

VIII. Information Technology

A. Verbal skills
B. Workplace technology

  • (4) The student uses information technology tools specific to the travel and tourism industry to access, manage, integrate, and create information. The student is expected to:
    • (A) operate electronic mail applications to communicate within a workplace
    • (B) distinguish among the different modes of travel such as airline, cruise line, and rail
    • (C) differentiate among recreation, amusement, attraction, and resort venues
    • (D) use technology applications to perform workplace tasks
    • (E) understand the travel arrangements system used for booking reservations
    • (F) employ computer operations applications to manage work tasks
    • (G) create complex multimedia publications
  • (1) The student gains academic knowledge and skills required to pursue the full range of career and postsecondary education opportunities within the travel and tourism industry. The student is expected to:
    • (B) compose a variety of written documents such as itineraries, thank you letters, presentations, and advertisements
  • (11) The student uses technical knowledge and skills required to pursue careers in the travel and tourism industry. The student is expected to:
    • (C) evaluate current and emerging technologies to improve guest services
    • (J) demonstrate knowledge of destination and attraction planning and development, including the use of organizations such as convention and visitor’s bureaus and state tourist boards
  • (2) The student uses oral and written communication skills in creating, expressing, and interpreting information and ideas, including technical terminology and information. The student is expected to:
    • (C) develop and deliver presentations using appropriate technology to engage and inform audiences

IX. Employability Skills

A. Employment skills
B. Professional portfolio
C. Career performance

  • (9) The student knows and understands the importance of employability skills and is able to explore and effectively plan for managing travel and tourism careers. The student is expected to:
    • (A) identify behaviors necessary to be employable and maintain employment such as positive work ethics and positive personal qualities
    • (B) identify the training and education requirements that lead toward an appropriate certification for employment
    • (C) demonstrate skills related to seeking employment in the travel and tourism industry
    • (D) demonstrate proper interview techniques
    • (E) update a career portfolio
    • (I) interpret the effect of stress, fatigue, and anxiety on job performance
    • (J) complete required employment forms such as I-9, work visa, W-4, and licensures to meet employment requirements

X. Professional Ethics

A. Ethical reasoning
B. Professional expectations

  • (8) The student knows and understands the importance of professional ethics and legal responsibilities. The student is expected to:
    • (A) apply ethical reasoning to a variety of workplace situations in order to make decisions
    • (B) examine information on organizational policies in handbooks and manuals
    • (C) develop guidelines for professional conduct
  • (9) The student knows and understands the importance of employability skills and is able to explore and effectively plan for managing travel and tourism careers. The student is expected to:
    • (A) identify behaviors necessary to be employable and maintain employment such as positive work ethics and positive personal qualities
    • (L) explore entrepreneurship opportunities

XI. Professional Development

A. Training opportunities
B. Entrepreneurship

  • (9) The student knows and understands the importance of employability skills and is able to explore and effectively plan for managing travel and tourism careers. The student is expected to:
    • (F) identify and exhibit traits for retaining employment
    • (G) investigate professional development training opportunities to keep current within the industry
    • (H) examine appropriate credentialing requirements to maintain compliance with industry requirements
    • (K) research the local and regional labor workforce market to determine opportunities for advancement

All TEKS Review

Teacher Course

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