Principles of Hospitality and Tourism Course Outline

The lessons in this course may be used in any sequence. The suggested sequence order is as follows:

All TEKS Overview

I. Course Introduction/Historical Overview

A. Personal success
B. Personal management

  • (3) The student demonstrates an understanding that personal success depends on personal effort. The student is expected to:
    • (A) demonstrate a proactive understanding of self-responsibility and self-management
    • (B) explain the characteristics of personal values and principles
    • (C) display positive attitudes and good work habits
    • (D) develop strategies for achieving accuracy and organizational skills
  • (4) The student develops principles in time management, decision making, and prioritizing. The student is expected to:
    • (A) apply effective practices for managing time and energy
    • (B) analyze the importance of balancing a career, family, and leisure activities
    • (C) analyze the various steps in the decision-making process
    • (D) work independently

II. Leadership Development

A. Leadership
B. Citizenship
C. Teamwork
D. Community services

  • (7) The student demonstrates leadership, citizenship, and teamwork skills required for success. The student is expected to:
    • (A) develop team-building skills
    • (B) develop decision-making and problem-solving skills
    • (C) conduct and participate in meetings to accomplish tasks
    • (D) determine leadership and teamwork qualities in creating a pleasant working atmosphere
  • (5) The student researches, analyzes, and explores lifestyle and career goals. The student is expected to:
    • (C) examine related community service opportunities
  • (7) The student demonstrates leadership, citizenship, and teamwork skills required for success. The student is expected to:
    • (E) participate in community service activities

III. Communication Skills

A. Academic skills
B. Verbal communication
C. Nonverbal communication
D. Leadership

  • (1) The student applies academic skills for the hospitality and tourism industry. The student is expected to:
    • (A) write effectively using standard English and correct grammar
    • (B) comprehend a variety of texts
    • (C) create and proofread appropriate professional documents
  • (2) The student uses verbal and nonverbal communication to provide a positive experience for guests and employees. The student is expected to:
    • (A) develop and analyze formal and informal presentation
    • (B) practice customer service skills
  • (5) The student researches, analyzes, and explores lifestyle and career goals. The student is expected to:
    • (D) create a career portfolio
  • (7) The student demonstrates leadership, citizenship, and teamwork skills required for success. The student is expected to:
    • (B) develop decision-making and problem-solving skills
    • (C) conduct and participate in meetings to accomplish tasks
    • (D) determine leadership and teamwork qualities in creating a pleasant working atmosphere
  • (10) The student demonstrates research skills applicable to the hospitality and tourism industry. The student is expected to:
    • (B) use travel information to design a customized product for travelers

IV. Business of Hospitality and Tourism

A. Industry pathways
B. Numerical concepts
C. Scientific principles
D. Decision making
E. Department roles
F. Research skills

  • (9) The student explores and explains the roles within each department of the hospitality and tourism industry. The student is expected to:
    • (A) examine the duties and responsibilities required within operational departments
    • (B) research the job qualifications for various positions to facilitate selection of career choices
  • (10) The student demonstrates research skills applicable to the hospitality and tourism industry. The student is expected to:
    • (A) develop technical vocabulary to enhance customer service
    • (C) examine elements of a dining experience expected to satisfy guests at varied facilities such as a boardwalk vendor, cruise ship, chain restaurant, and five-star dining facility
    • (D) identify local and regional tourism issues
  • (11) The student understands the importance of customer service. The student is expected to:
    • (C) plan a cost effective trip or itinerary to meet customer needs
    • (D) examine different types of food service
  • (1) The student applies academic skills for the hospitality and tourism industry. The student is expected to:
    • (D) calculate correctly using numerical concepts such as percentages and reasonable estimations
    • (E) infer how scientific principles are used in the hospitality and tourism industry

V. Regulations and Risks

A. Safety
B. Sanitation
C. Environment

  • (8) The student explains how employees, guests, and property are protected to minimize losses or liabilities in the hospitality and tourism industry. The student is expected to:
    • (A) determine job safety and security
    • (B) implement the basics of sanitation
    • (C) understand and demonstrate procedures for cleaning, sanitizing, and storing equipment and tools
    • (D) determine how environmental issues such as recycling and saving energy affect the hospitality and tourism industry
  • (1) The student applies academic skills for the hospitality and tourism industry. The student is expected to:
    • (E) infer how scientific principles are used in the hospitality and tourism industry

VI. Customer Service

A. Communication
B. Customer product
C. Customer service
D. Dining experience

  • (10) The student demonstrates research skills applicable to the hospitality and tourism industry. The student is expected to:
    • (A) develop technical vocabulary to enhance customer service
  • (11) The student understands the importance of customer service. The student is expected to:
    • (A) determine way to provide quality customer service
    • (B) analyze how guests are affected by employee attitude, appearance, and actions
    • (C) plan a cost effective trip or itinerary to meet customer needs
    • (D) examine different types of food service
  • (10) The student demonstrates research skills applicable to the hospitality and tourism industry. The student is expected to:
    • (B) use travel information to design a customized product for travelers
    • (C) examine elements of a dining experience expected to satisfy guests at varied facilities such as a boardwalk vendor, cruise ship, chain restaurant, and five-star dining facility
    • (D) identify local and regional tourism issues
  • (2) The student uses verbal and nonverbal communication to provide a positive experience for guests and employees. The student is expected to:
    • (A) develop and analyze formal and informal presentation
    • (B) practice customer service skills
  • (7) The student demonstrates leadership, citizenship, and teamwork skills required for success. The student is expected to:
    • (D) determine leadership and teamwork qualities in creating a pleasant working atmosphere

VII. Technology

A. Computer application
B. Design product

  • (6) The student uses technology to gather information. The student is expected to:
    • (A) demonstrate and operate computer applications to perform workplace tasks
    • (B) examine types of computerized systems used to manage operations and guest services in the hospitality and tourism industry
    • (C) evaluate information sources for the hospitality and tourism industry
  • (10) The student demonstrates research skills applicable to the hospitality and tourism industry. The student is expected to:
    • (B) use travel information to design a customized product for travelers
  • (11) The student understands the importance of customer service. The student is expected to:
    • (C) plan a cost effective trip or itinerary to meet customer needs
  • (9) The student explores and explains the roles within each department of the hospitality and tourism industry. The student is expected to:
    • (B) research the job qualifications for various positions to facilitate selection of career choices
  • (3) The student demonstrates an understanding that personal success depends on personal effort. The student is expected to:
    • (D) develop strategies for achieving accuracy and organizational skills

VIII. Career Exploration

A. Personal success
B. Personal management

  • (5) The student researches, analyzes, and explores lifestyle and career goals. The student is expected to:
    • (A) prioritize career goals and ways to achieve those goals in the hospitality and tourism industry
    • (B) compare and contrast education or training needed for careers in the hospitality and tourism industry
    • (D) create a career portfolio
  • (9) The student explores and explains the roles within each department of the hospitalityand tourism industry. The student is expected to:
    • (B) research the job qualifications for various positions to facilitate selection of career choices
  • (4) The student develops principles in time management, decision making, and prioritizing. The student is expected to:
    • (B) analyze the importance of balancing a career, family, and leisure activities
    • (C) analyze the various steps in the decision-making process
    • (D) work independently
  • (3) The student demonstrates an understanding that personal success depends on personal effort. The student is expected to:
    • (C) display positive attitudes and good work habits

All TEKS Review

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