Practicum in Hospitality Services Course Outline

The lessons in this course may be used in any sequence. The suggested sequence order is as follows:

All TEKS Overview

I. Professionalism

A. Workplace skills
B. Workplace expectations
C. Organization
D. Listening skills
E. Proper grooming and attire
F. Teamwork

  • (1) The student uses employability skills to gain an entry-level job in a high-skill, high-wage, or high-demand field. The student is expected to:
    • (A) identify employment opportunities
    • (B) demonstrate the application of essential workplace skills in the career acquisition process
    • (C) complete employment-related documents such as job applications and I-9 and W-4 forms
    • (D) demonstrate proper interview techniques in various situations
    • (E) demonstrate verbal, nonverbal, written, and electronic communication skills
    • (F) apply effective listening skills used in the workplace
  • (2) The student develops skills for success in the workplace. The student is expected to:
    • (A) comprehend and model appropriate grooming and appearance for the workplace
    • (B) demonstrate dependability, punctuality, and initiative
    • (C) develop positive interpersonal skills, including respect for diversity
    • (D) demonstrate appropriate business and personal etiquette in the
      workplace
    • (E) exhibit productive work habits, ethical practices, and a positive attitude
    • (F) demonstrate knowledge of personal and occupational safety practices in the workplace
    • (G) demonstrate the ability to work with the other employees to support the organization and complete assigned tasks
    • (H) prioritize work to fulfill responsibilities and meet deadlines
    • (I) evaluate the relationship of good physical and mental health to job success and personal achievement

II. The Hospitality Employee

A. Personal ethics
B. Industry standards and procedures
C. Safety and health at the workplace
D. Personal money management

  • (3) The student applies work ethics, employer expectations, interaction with diverse populations, and communication skills in the workplace. The student is expected to:
    • (A) illustrate how personal integrity affects human relations on the job
    • (B) demonstrate characteristics of successful working relationships such as teamwork, conflict resolution, self-control, and ability to accept criticism
    • (C) analyze employer expectations
    • (D) demonstrate respect for the rights of others
    • (E) demonstrate ethical standards
    • (F) comply with organizational policies and procedures
  • (6) The student applies the use of self-development techniques and interpersonal skills to accomplish objectives. The student is expected to:
    • (A) identify and practice effective interpersonal and team-building skills involving situations with coworkers, managers, and customers
    • (B) apply leadership and career development skills through participation in activities such as career and technical student organizations
  • (7) The student applies concepts and skills related to safety in the workplace. The student is expected to:
    • (A) identify and apply safe working practices
    • (B) solve problems related to unsafe work practices and attitudes
    • (C) explain Occupational Safety and Health Administration regulations in the workplace
    • (D) analyze health and wellness practices that influence job performance
  • (5) The student applies ethical behavior standards and legal responsibilities within the workplace. The student is expected to:
    • (B) apply responsible and ethical behavior
  • (8) The student evaluates personal attitudes and work habits that support career retention and advancement. The student is expected to:
    • (F) determine effective money management and financial planning
      techniques

III. Hotel Operations

A. Hotel departments
B. Types of hotels and properties

  • (10) The student understands roles within teams, work units, departments, organizations, and the larger environment of the hospitality services industry. The student is expected to:
    • (A) explain the different types and functions of departments
    • (C) compare and contrast full service hotels and limited service properties
    • (D) analyze the differences between chain and franchise hotels
  • (11) The student understands the knowledge and skills required for careers in the hotel management industry. The student is expected to:
    • (A) develop job-specific technical vocabulary

IV. Guest Services

A. Check in procedures
B. Current technologies

  • (11) The student understands the knowledge and skills required for careers in the hotel management industry. The student is expected to:
    • (B) explain technical procedures needed to meet guest needs such as
      registration, rate assignment, room assignment, and determination of
      payment methods
    • (D) evaluate current and emerging technologies to improve guest
      services
    • (E) determine the correct procedures for check-out, bill payment, and settlement of accounts to ensure guest satisfaction

V. Food and Beverage

A. Menu development
B. Catering
C. Dining experience
D. Room service
E. Responsible beverage service

  • (4) The student applies academics with career readiness skills. The student is expected to:
    • (A) apply mathematical skills to business transactions
    • (C) interpret data from documents such as tables, charts, and graphs to estimate and find solutions to problems
    • (D) organize and compose workplace business documents
  • (5) The student applies ethical behavior standards and legal responsibilities within the workplace. The student is expected to:
    • (B) apply responsible and ethical behavior
    • (E) research laws related to different hospitality services professions
  • (8) The student evaluates personal attitudes and work habits that support career retention and advancement. The student is expected to:
    • (E) summarize the rights and responsibilities of employers and
      employees

VI. Sales and Marketing

A. The Four “P’s” of marketing
B. A market plan and audit
C. Market segments
D. Suggestive selling
E. Departmental selling
F. Forecasting

  • (4) The student applies academics with career readiness skills. The student is expected to:
    • (A) apply mathematical skills to business transactions
    • (C) interpret data from documents such as tables, charts, and graphs to estimate and find solutions to problems
    • (D) organize and compose workplace business documents
  • (10) The student understands roles within teams, work units, departments, organizations, and the larger environment of the hospitality services industry. The student is expected to:
    • (A) explain the different types and functions of departments
    • (B) perform duties in each of the departments of a hotel or tourism venue
  • (8) The student evaluates personal attitudes and work habits that support career retention and advancement. The student is expected to:
    • (C) compare rewards and demands for various levels of employment in the area of hospitality services
  • (2) The student develops skills for success in the workplace. The student is expected to:
    • (G) demonstrate the ability to work with the other employees to support the organization and complete assigned tasks
    • (H) prioritize work to fulfill responsibilities and meet deadlines
    • (I) evaluate the relationship of good physical and mental health to job success and personal achievement

VII. Advertising /Promotion

A. Print advertising
B. Electronic advertising
C. Media advertising
D. Other types of advertising
E. Budgeting for advertising

  • (4) The student applies academics with career readiness skills. The student is expected to:
    • (A) apply mathematical skills to business transactions
    • (C) interpret data from documents such as tables, charts, and graphs to estimate and find solutions to problems
    • (D) organize and compose workplace business documents
  • (10) The student understands roles within teams, work units, departments, organizations, and the larger environment of the hospitality services industry. The student is expected to:
    • (A) explain the different types and functions of departments
    • (B) perform duties in each of the departments of a hotel or tourism venue
  • (8) The student evaluates personal attitudes and work habits that support career retention and advancement. The student is expected to:
    • (C) compare rewards and demands for various levels of employment in the area of hospitality services
  • (2) The student develops skills for success in the workplace. The student is expected to:
    • (G) demonstrate the ability to work with the other employees to support the organization and complete assigned tasks
    • (H) prioritize work to fulfill responsibilities and meet deadlines
    • (I) evaluate the relationship of good physical and mental health to job success and personal achievement

VIII. Event Planning/Meeting Planning

A. Exploring job duties
B. Hotel events

  • (11) The student understands the knowledge and skills required for careers in the hotel management industry. The student is expected to:
    • (C) apply the fundamentals of planning meetings and events
  • (10) The student understands roles within teams, work units, departments, organizations, and the larger environment of the hospitality services industry. The student is expected to:
    • (E) explore the job duties in travel and tourism, recreation, and
      amusement and attraction venues
  • (4) The student applies academics with career readiness skills. The student is expected to:
    • (C) interpret data from documents such as tables, charts, and graphs to estimate and find solutions to problems
    • (D) organize and compose workplace business documents

IX. Purchasing

A. Purchasing
B. Budgeting
C. Teamwork
D. Data interpretation

  • (4) The student applies academics with career readiness skills. The student is expected to:
    • (A) apply mathematical skills to business transactions
    • (B) develop a personal budget based on career choice
    • (C) interpret data from documents such as tables, charts, and graphs to estimate and find solutions to problems
    • (D) organize and compose workplace business documents
  • (10) The student understands roles within teams, work units, departments, organizations, and the larger environment of the hospitality services industry. The student is expected to:
    • (A) explain the different types and functions of departments
    • (B) perform duties in each of the departments of a hotel or tourism venue

X. Accounting

A. Data interpretation
B. Departmental budgets
C. Documents

  • (4) The student applies academics with career readiness skills. The student is expected to:
    • (A) apply mathematical skills to business transactions
    • (B) develop a personal budget based on career choice
    • (C) interpret data from documents such as tables, charts, and graphs to estimate and find solutions to problems
    • (D) organize and compose workplace business documents
  • (10) The student understands roles within teams, work units, departments, organizations, and the larger environment of the hospitality services industry. The student is expected to:
    • (A) explain the different types and functions of departments
    • (B) perform duties in each of the departments of a hotel or tourism venue

XI. Housekeeping Management

A. Inventory and control
B. Linen purchases
C. Cleaning and room supplies

  • (4) The student applies academics with career readiness skills. The student is expected to:
    • (A) apply mathematical skills to business transactions
    • (B) develop a personal budget based on career choice
    • (C) interpret data from documents such as tables, charts, and graphs to estimate and find solutions to problems
    • (D) organize and compose workplace business documents
  • (10) The student understands roles within teams, work units, departments, organizations, and the larger environment of the hospitality services industry. The student is expected to:
    • (A) explain the different types and functions of departments
    • (B) perform duties in each of the departments of a hotel or tourism venue

XII. Human Relations and Ethics

A. Work habits
B. Positive attitude
C. Job-appropriate labor laws

  • (2) The student develops skills for success in the workplace. The student is expected to:
    • (E) exhibit productive work habits, ethical practices, and a positive attitude
  • (3) The student applies work ethics, employer expectations, interaction with diverse populations, and communication skills in the workplace. The student is expected to:
    • (A) illustrate how personal integrity affects human relations on the job
    • (B) demonstrate characteristics of successful working relationships such
      as teamwork, conflict resolution, self-control, and ability to accept criticism
    • (C) analyze employer expectations
    • (D) demonstrate respect for the rights of others
    • (E) demonstrate ethical standards
  • (4) The student applies academics with career readiness skills. The student is expected to:
    • (D) organize and compose workplace business documents
  • (5) The student applies ethical behavior standards and legal responsibilities
    within the workplace. The student is expected to:

    • (A) research and compare published workplace policies
    • (B) apply responsible and ethical behavior
    • (C) summarize provisions of the Fair Labor Standards Act
    • (D) describe the consequences of breach of confidentiality
    • (E) research laws related to different hospitality services professions

XIII. Travel Venues

A. Convention sites
B. Vacation destinations

  • (10) The student understands roles within teams, work units, departments, organizations, and the larger environment of the hospitality services industry. The student is expected to:
    • (A) explain the different types and functions of departments
    • (B) perform duties in each of the departments of a hotel or tourism venue
    • (E) explore the job duties in travel and tourism, recreation, and
      amusement and attraction venues

XIV. Career Advancement

A. Professional portfolio
B. Retention and advancement
C. Entrepreneurial opportunities

  • (8) The student evaluates personal attitudes and work habits that support career retention and advancement. The student is expected to:
    • (A) analyze the future employment outlook in the occupational area;
    • (B) describe entrepreneurial opportunities in the hospitality services area;
    • (D) evaluate strategies for career retention and advancement in response to the changing global workplace
  • (9) The student identifies skills and attributes necessary for professional advancement. The student is expected to:
    • (A) evaluate employment options, including salaries and benefits
    • (B) determine factors that affect career choices such as personal interests, abilities, priorities, and family responsibilities
    • (C) determine continuing education opportunities that enhance career advancement and promote lifelong learning
    • (D) demonstrate effective methods to secure, maintain, and terminate employment.
  • (12) The student documents technical knowledge and skills. The student is expected to:
    • (A) complete a professional portfolio to include:
      • (i) an updated resumé
      • (ii) official documentation of attainment of technical skill competencies, licensures, or certifications
      • (iii) recognitions, awards, and scholarships
      • (iv) community service hours
      • (v) student organization participation
      • (vi) practicum supervisor evaluations

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